Technical Specialist - MS, Cloud

NTT
Mumbai
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 7+ yearsSkills: ["Analytical thinking","Troubleshooting","Communication","Mentoring","Relationship building"]

Provide Level 3 cloud managed services by proactively identifying and resolving cloud incidents and problems to maintain zero missed SLA conditions. Manage high-complexity tickets, perform advanced troubleshooting, and support operational improvements through monitoring, RCA-based responses, and quality assurance. Use Terraform for deployments, implement cloud security controls, automate and standardize cloud processes, and help coach junior engineers.

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FursaFursa
NTT
NTT
2 years ago

Technical Specialist - MS, Cloud

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Last checked: 10 hours agoStatus: Live

Job Summary

Provide Level 3 cloud managed services by proactively identifying and resolving cloud incidents and problems to maintain zero missed SLA conditions. Manage high-complexity tickets, perform advanced troubleshooting, and support operational improvements through monitoring, RCA-based responses, and quality assurance. Use Terraform for deployments, implement cloud security controls, automate and standardize cloud processes, and help coach junior engineers.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Proactively identify, prevent, and resolve cloud-based incidents and problems for managed client services.
  • •Manage high-complexity tickets, performing advanced tasks and ensuring zero missed SLA conditions.
  • •Use Terraform to deploy cloud services, configure alert thresholds, and support monitoring and incident response using RCA.
  • •Implement cloud security controls, follow up audit and compliance closure items, and perform operational improvements and quality assurance.
  • •Contribute to operational automation and standardization, including golden AMI creation, patching, and cross-account AMI access updates.

Key Requirements

  • •7+ years of relevant experience, including 4+ years with GCP.
  • •Strong understanding of cloud architecture and cloud services (IaaS and PaaS).
  • •Experience deploying cloud services using Terraform.
  • •Ability to monitor incidents, respond based on RCA, and troubleshoot complex technical issues.
  • •Deep understanding of Service Management best practices frameworks such as ITIL.
Experience:7+ yearsCloudManaged servicesGCP
Skills:Analytical thinkingTroubleshootingCommunicationMentoringRelationship building
Tech Stack:GCPTerraformITILIaaSPaaSAMIRCA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn