4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide Tier 1 and Tier 2 IT support for mission IT systems and networks in secure and unsecure environments. Resolve critical issues through remote desktop support, troubleshooting, and incident ticket documentation. Deploy and test hardware and software, support printers/UPS and data transfer requests, and assist with COTS/GOTS application rollout, training, and Tier 2 deployments. Deliver strong customer service and communicate technical information to technical and non-technical audiences.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Resolve critical IT-related issues via remote desktop support and troubleshooting.
•Deploy and test hardware and software, including supporting Tier 2 technical deployments and training resources for rollouts.
•Use an enterprise ticketing/incident ticket process to document and track issues.
•Support VTC and mission IT environments, including Microsoft Teams/WebEx/Skype and mission software/hardware support (including COTS/GOTS).

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•3+ years of related IT support experience (Tier 1 and Tier 2).
•TS/SCI with polygraph clearance required.
•Provide remote desktop support to resolve critical IT issues.
•Support mission IT software and hardware (desktop/software/hardware, printers, UPS, and data transfer requests) including COTS/GOTS deployments.
•Bachelor’s degree in Computer Science, Engineering, or related technical discipline (or equivalent education/certs/training/work experience).

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingTroubleshootingCommunication

Tech Stack:IT supportHelp deskRemote desktop supportMicrosoft TeamsWebExSkypeEnterprise ticketing systemIncident ticketsPrintersUPSVTC

Eligibility

Nationality:US National

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

4 days ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Tier 1 and Tier 2 IT support for mission IT systems and networks on secure and unsecure fabrics.
•Resolve critical IT-related issues via remote desktop support and troubleshooting.
•Deploy and test hardware and software, including supporting Tier 2 technical deployments and training resources for rollouts.
•Use an enterprise ticketing/incident ticket process to document and track issues.
•Support VTC and mission IT environments, including Microsoft Teams/WebEx/Skype and mission software/hardware support (including COTS/GOTS).

Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477 annually

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

•3+ years of related IT support experience (Tier 1 and Tier 2).
•TS/SCI with polygraph clearance required.
•Provide remote desktop support to resolve critical IT issues.
•Support mission IT software and hardware (desktop/software/hardware, printers, UPS, and data transfer requests) including COTS/GOTS deployments.
•Bachelor’s degree in Computer Science, Engineering, or related technical discipline (or equivalent education/certs/training/work experience).

Experience:3+ years

Education:Bachelor's in Computer Science, Engineering, or a related technical discipline

Skills:Customer serviceProblem solvingTroubleshootingCommunication

Tech Stack:IT supportHelp deskRemote desktop supportMicrosoft TeamsWebExSkypeEnterprise ticketing systemIncident ticketsPrintersUPSVTC

Eligibility

Nationality:US National

Security Clearance:TS/SCI with Polygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn