IT Support Specialist - TS/SCI with Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 80,179 - 108,477Function: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication","Teamwork","Prioritization"]

Provide Tier 1 and Tier 2 IT support for mission IT systems and networks in secure environments, including remote desktop troubleshooting and resolution of critical issues. Deploy, test, and support hardware/software (desktops, printers, UPS), manage incident tickets using enterprise tools, and support VTC (Microsoft Teams, WebEx, Skype). Deliver strong customer service, troubleshoot connectivity/network problems, and train resources for Tier 2 rollouts for enterprise users.

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FursaFursa
General Dynamics
General Dynamics
1 month ago

IT Support Specialist - TS/SCI with Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide Tier 1 and Tier 2 IT support for mission IT systems and networks in secure environments, including remote desktop troubleshooting and resolution of critical issues. Deploy, test, and support hardware/software (desktops, printers, UPS), manage incident tickets using enterprise tools, and support VTC (Microsoft Teams, WebEx, Skype). Deliver strong customer service, troubleshoot connectivity/network problems, and train resources for Tier 2 rollouts for enterprise users.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 1 and Tier 2 IT help desk support and resolve critical IT-related issues.
  • •Troubleshoot Tier 2 technical issues involving mission systems, networks, and connectivity.
  • •Deploy and test hardware and software, including desktop, software, hardware, printers, and UPS.
  • •Support VTC sessions and resolve related issues for users (Microsoft Teams, WebEx, Skype).
  • •Document and track incident tickets and assist with Tier 2 deployments and training resources for rollouts.
Travel: Low travel

Pay and Benefits

Salary: USD 80,179 - 108,477
Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •3+ years of related experience providing IT support/help desk support.
  • •Provide Tier 1 and Tier 2 IT support on mission IT systems and networks in secure and unsecure fabrics.
  • •Support remote desktop and troubleshoot Tier 2 technical issues efficiently using enterprise ticketing tools.
  • •Support VTC using Microsoft Teams, WebEx, and Skype.
  • •Bachelor’s degree in Computer Science/Engineering (or equivalent education/certifications/training/work experience).
Experience:3+ yearsIT supportHelp deskMission IT
Education:Bachelor's in Computer Science, Engineering, or related technical discipline
Skills:Customer serviceProblem-solvingCommunicationTeamworkPrioritization
Tech Stack:Remote Desktop SupportEnterprise ticketing systemMicrosoft TeamsWebExSkypeHardware and software deploymentPrintersUninterruptible power supply (UPS)COTSGOTS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:TS/SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn