Manager, Airport Customer Operations (Ramp) (New York City, NY, US)

American Airlines Group
New York
Workplace: OnsiteFull timeUSD 98,000 - 134,000Function: Product ManagementEducation: high_schoolSkills: ["Self-motivated","Detail oriented","Team player","Fast paced","Professional","High-stress management"]

Lead the Hubs and Gateways Team within the Customer Experience Division to ensure efficient ramp customer operations. Oversee day-to-day customer service performance by managing resources, enforcing safety and security procedures, monitoring on-time performance, and driving continuous improvement. Develop employees, communicate procedural changes, coordinate staffing and schedules, and support vendor performance. Conduct grievance hearings and assist in customer service manager interviews and development.

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American Airlines Group
American Airlines Group
6 hours ago

Manager, Airport Customer Operations (Ramp) (New York City, NY, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Hubs and Gateways Team within the Customer Experience Division to ensure efficient ramp customer operations. Oversee day-to-day customer service performance by managing resources, enforcing safety and security procedures, monitoring on-time performance, and driving continuous improvement. Develop employees, communicate procedural changes, coordinate staffing and schedules, and support vendor performance. Conduct grievance hearings and assist in customer service manager interviews and development.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Develop employees and aid the development of Customer Service Managers and supervisory staff.
  • •Oversee day-to-day customer service operations and ensure enforcement of company and departmental procedures, including safety and security.
  • •Monitor and measure on-time performance; identify areas and implement methods to improve performance.
  • •Review staffing requirements and schedules for department employees, making adjustments as needed.
  • •Conduct grievance hearings as required and communicate procedural changes to managers, supervisors, and employees to ensure compliance.

Pay and Benefits

Salary: USD 98,000 - 134,000
Perks:Health InsuranceDentalVision401kPet InsuranceWellness Stipend

Key Requirements

  • •High School Degree or GED equivalent.
  • •3 years of airline supervisory experience.
  • •3 years of airport operations experience.
  • •Possess a valid US Driver's License.
  • •Ability to fulfill FAA criminal background checks for unescorted access privileges (SIDA), if applicable.
Education:High School
Skills:Self-motivatedDetail orientedTeam playerFast pacedProfessionalHigh-stress management
Licenses:US Driver's License

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn