Counter Sales Associate

Ferguson
California
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, by phone, and by email. Use product expertise to recommend solutions, drive sales growth through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Manage transactions, special orders, and follow-ups on back-orders and delivery timelines while keeping the counter organized and supporting inventory activities.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, by phone, and by email. Use product expertise to recommend solutions, drive sales growth through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Manage transactions, special orders, and follow-ups on back-orders and delivery timelines while keeping the counter organized and supporting inventory activities.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying plumbing, HVAC, and related product knowledge.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions and manage special orders by following up on order status, back-orders, and delivery timelines.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales.
  • •1–3 years of experience in plumbing/HVAC or related industry preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn