Quality Engineer 3

Emerson
San Jose
Workplace: HybridFull timeFunction: QA, Test & Release EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication"]

Manage warranty, repair/replacement, and customer credit claims to deliver an exceptional customer experience. Serve as the primary liaison between customers and cross-functional teams (Sales, Engineering, Manufacturing, Quality) to investigate issues, enter and track RMAs, coordinate corrective actions, and drive timely closure within service levels. Monitor claim KPIs, communicate status and outcomes to customers, and escalate high-impact cases while identifying risks and quality concerns.

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Emerson
Emerson
1 day ago

Quality Engineer 3

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage warranty, repair/replacement, and customer credit claims to deliver an exceptional customer experience. Serve as the primary liaison between customers and cross-functional teams (Sales, Engineering, Manufacturing, Quality) to investigate issues, enter and track RMAs, coordinate corrective actions, and drive timely closure within service levels. Monitor claim KPIs, communicate status and outcomes to customers, and escalate high-impact cases while identifying risks and quality concerns.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage customer claims from initiation through closure and ensure a positive customer experience.
  • •Review warranty, repair/replacement, and credit requests to determine appropriate actions and process RMAs.
  • •Investigate potential product application issues and coordinate with Technical Support and Engineering to identify solutions.
  • •Coordinate cross-functional investigations and drive corrective actions and timely claim resolution.
  • •Monitor claim management KPIs, communicate claim status to customers, and escalate complex/high-impact issues as needed.

Key Requirements

  • •Associate’s or Bachelor’s degree in Engineering, Quality, Manufacturing, or a related field.
  • •Minimum 2 years of experience in Quality, Customer Service, Technical Support, or a manufacturing environment.
  • •Strong problem-solving and analytical skills.
  • •Excellent verbal and written communication skills.
  • •Experience working with Microsoft Office applications, especially Excel.
Experience:2+ yearsManufacturingCustomer serviceTechnical support
Education:Bachelor's
Skills:Problem-solvingAnalytical skillsCommunication
Tech Stack:Microsoft OfficeExcel

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn