Developer Advocate - Service Management

DataDog
California, New York
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Storytelling","Communication","Presentation","Self-driven learning","Mentoring/coaching"]

Serve as a subject matter expert for service management—incident response, on-call, workflow automation, and operational automation—across Datadog’s advocacy and engineering teams. Create technical content through demos, public speaking, blogging, documentation, webinars, and open source to grow Datadog’s reputation in DevOps, monitoring, observability, and security. Partner with product engineering to coach communication, and contribute product feedback via bugs, enhancements, and documentation or code.

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DataDog
DataDog
2 days ago

Developer Advocate - Service Management

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a subject matter expert for service management—incident response, on-call, workflow automation, and operational automation—across Datadog’s advocacy and engineering teams. Create technical content through demos, public speaking, blogging, documentation, webinars, and open source to grow Datadog’s reputation in DevOps, monitoring, observability, and security. Partner with product engineering to coach communication, and contribute product feedback via bugs, enhancements, and documentation or code.
Location: California, New York
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a subject matter expert for service management topics (incident response, on-call, IDP, work management, workflow automation, agent builder, operational automation) for Datadog’s advocacy and engineering teams.
  • •Create technical content across one or more mediums—demos, public speaking, blogging, documentation, webinars, open source, and research reports—to build Datadog’s reputation.
  • •Partner with product engineering teams to build compelling demos and coach internal teams on effective communication and presentation.
  • •Interface with open source communities to drive messaging and develop new Datadog integrations.
  • •Contribute to the product through feedback (bug reports and product enhancement suggestions), documentation, or code.

Key Requirements

  • •Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer, including running production systems and on-call/incident response.
  • •Strong understanding of service-management practices (incident response, on-call, post-incident reviews, SLOs) and experience with tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar.
  • •Approximately 2+ years of experience in storytelling and creating technical content (written content, conference speaking, workshops, live streaming/recorded videos, open source, or community events).
  • •Comfort with at least one scripting/programming language (Node.js, Python, Go, bash) and familiarity with APIs and modern infrastructure (IaaS cloud services and containers).
  • •Have publicly available samples such as blog posts, demos, or recordings of technical presentations.
Experience:5+ yearsSREDevOpsPlatform engineeringOn-call/incident responseCloud observabilityIncident responseService managementOpen sourceDevops community
Skills:StorytellingCommunicationPresentationSelf-driven learningMentoring/coaching
Languages:English
Tech Stack:DatadogPagerDutyOpsgenieIncident.ioRootlyJira Cloud PlatformCortexNode.jsPythonGoBashAPIsIaaSContainersServiceNowJira Service ManagementOpen source

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn