Qiddiya

2 days ago

Director of Customer / Patient Experience & Administration (Healthcare) - QHC000

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Oversee the end-to-end patient journey and all front-of-house and administrative operations within the Sport Medicine Center. Lead patient experience strategy, feedback and complaint resolution, and administrative workflows across registration, scheduling, medical records, call center support, billing support, and patient coordination. Ensure experience standards are embedded across clinical and rehab teams, drive digital patient engagement via portals/mobile apps/CRM, and manage KPIs, dashboards, compliance, and team development to improve service excellence.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Seniority: Director level

Key Responsibilities

•Design and implement a customer/patient experience strategy aligned with quality standards, mapping and optimizing the full patient journey.
•Oversee administrative and front-desk operations including registration, scheduling, medical records, call center, and patient coordination.
•Lead patient engagement and liaison services, manage escalations and complex cases, and coordinate multilingual/accessibility support.
•Ensure compliance with healthcare regulations, accreditation standards (CBAHI, JCI), data privacy requirements, and patient rights/safety standards.
•Manage performance through KPIs and reporting, oversee digital touchpoints, and lead teams across reception, call center, patient relations, and administrative services.

Key Requirements

•Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, or related field.
•Master’s degree preferred (MHA, MBA, Service Design, Healthcare Quality).
•8+ years of experience in healthcare operations, patient experience, or service excellence roles.
•Strong knowledge of healthcare regulations, accreditation standards, and patient rights.
•Proven leadership in customer experience, administration, and service operations.

Experience:8+ yearsHealthcare operationsPatient experienceService excellence

Education:Bachelor's in Healthcare Administration, Business Administration, Hospitality Management, or related field

Skills:Service excellenceEmpathyCommunicationConflict resolutionLeadership

Tech Stack:CRMAppointment systemsCustomer portalsMobile appsDashboardsPaperless workflows

Company Brief

Qiddiya

Developing Qiddiya City, a PIF-backed giga-project near Riyadh delivering theme parks, sports venues, cultural attractions, hospitality, and entertainment ecosystems to drive tourism, jobs, and economic diversification under Saudi Vision 2030.

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Qiddiya

2 days ago

Director of Customer / Patient Experience & Administration (Healthcare) - QHC000

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Healthcare (Clinical, Medical, Wellness)

Seniority: Director level

Key Responsibilities

•Design and implement a customer/patient experience strategy aligned with quality standards, mapping and optimizing the full patient journey.
•Oversee administrative and front-desk operations including registration, scheduling, medical records, call center, and patient coordination.
•Lead patient engagement and liaison services, manage escalations and complex cases, and coordinate multilingual/accessibility support.
•Ensure compliance with healthcare regulations, accreditation standards (CBAHI, JCI), data privacy requirements, and patient rights/safety standards.
•Manage performance through KPIs and reporting, oversee digital touchpoints, and lead teams across reception, call center, patient relations, and administrative services.

Key Requirements

•Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, or related field.
•Master’s degree preferred (MHA, MBA, Service Design, Healthcare Quality).
•8+ years of experience in healthcare operations, patient experience, or service excellence roles.
•Strong knowledge of healthcare regulations, accreditation standards, and patient rights.
•Proven leadership in customer experience, administration, and service operations.

Experience:8+ yearsHealthcare operationsPatient experienceService excellence

Education:Bachelor's in Healthcare Administration, Business Administration, Hospitality Management, or related field

Skills:Service excellenceEmpathyCommunicationConflict resolutionLeadership

Tech Stack:CRMAppointment systemsCustomer portalsMobile appsDashboardsPaperless workflows

Company Brief

Qiddiya

Industry: Real Estate Development

Company Size: Enterprise (1,001+ employees)

Growth: Government & Public Sector

Funding: Government Funded

Headquarters: Riyadh, Saudi Arabia

Founded: 2018

Glassdoor: 4.3

Website LinkedIn Glassdoor