Order Support Specialist

VF Corporation
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-centric mindset","Attention to detail","Planning","Organization","Prioritization","Communication","Problem-solving","Collaboration","Continuous improvement","Proactive attitude"]

Ensure accurate, timely processing of customer orders, amendments, and releases, while monitoring fulfillment and delivery timelines. Serve as a liaison between customers and internal teams, proactively flagging risks and coordinating communication. Manage returns, claims, and defective product processes to drive timely resolution and customer satisfaction. Prepare commercial and customs documentation in line with customer requirements and local regulations, and support continuous improvement of operational processes.

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VF Corporation
VF Corporation
1 week ago

Order Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Ensure accurate, timely processing of customer orders, amendments, and releases, while monitoring fulfillment and delivery timelines. Serve as a liaison between customers and internal teams, proactively flagging risks and coordinating communication. Manage returns, claims, and defective product processes to drive timely resolution and customer satisfaction. Prepare commercial and customs documentation in line with customer requirements and local regulations, and support continuous improvement of operational processes.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
  • •Monitor order fulfillment and delivery timelines, addressing risks or opportunities and communicating with stakeholders.
  • •Manage customer returns, claims, and defective product processes to ensure timely resolution and satisfaction.
  • •Prepare and distribute commercial and customs documentation per customer requirements and local regulations.
  • •Support continuous improvement by contributing to harmonization and optimization of operational processes.

Key Requirements

  • •Customer-centric mindset with a passion for delivering exceptional service.
  • •Strong attention to detail and ability to plan, organize, and prioritize tasks.
  • •Curious, proactive attitude with a drive for continuous improvement.
  • •Excellent communication and problem-solving skills, with ability to collaborate across teams.
  • •1 year of experience in a related field.
Experience:1+ years
Skills:Customer-centric mindsetAttention to detailPlanningOrganizationPrioritizationCommunicationProblem-solvingCollaborationContinuous improvementProactive attitude
Languages:English

Company Brief

VF Corporation
Global apparel and footwear company that owns brands such as Vans, The North Face, Timberland, and Dickies. Designs, markets, and distributes branded lifestyle products through wholesale, retail, and e-commerce channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 1899
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