Senior Solutions Engineer

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 190,000 - 270,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Presentation","Customer-facing","Problem-solving"]

Senior Solutions Engineer responsible for pre-sales technical leadership, designing AI-powered, enterprise-grade solutions, and aligning technical demos with customer needs. You’ll partner with Account Executives, architect generative AI experiences, and articulate complex concepts to executives and technical teams, shaping value-driven engagements and integrations across customer ecosystems.

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FursaFursa
Decagon
Decagon
1 year ago

Senior Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Senior Solutions Engineer responsible for pre-sales technical leadership, designing AI-powered, enterprise-grade solutions, and aligning technical demos with customer needs. You’ll partner with Account Executives, architect generative AI experiences, and articulate complex concepts to executives and technical teams, shaping value-driven engagements and integrations across customer ecosystems.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems
  • •Partner with Account Executives to discover and qualify solutions that lead to strong ROI for customers
  • •Create and architect generative AI experiences for customer end users
  • •Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
  • •Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders

Pay and Benefits

Salary: USD 190,000 - 270,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionPaid LeaveMeal Allowance

Key Requirements

  • •4-6 years of customer facing experience in a sales engineering (pre-sales) role
  • •Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer
  • •Create and architect generative AI experiences for our customer’s end users
  • •Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value
  • •Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders
Skills:CommunicationPresentationCustomer-facingProblem-solving
Tech Stack:Generative AIAI platformsEnterprise architecturePre-sales

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor