AI Success Manager (US West Customer Hours)

Glean
Bengaluru
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Project management","Cross-functional collaboration","Analytical"]

Lead successful AI deployment projects for US West customers, guiding technical implementations from kickoff to renewal. Collaborate with cross-functional teams to ensure measurable business outcomes by integrating SSO and connectors, and delivering joint success plans. Drive adoption and playbooks to scale Glean’s AI-powered enterprise platform, partnering with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D for trusted, high-impact outcomes.

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FursaFursa
Glean
Glean
3 months ago

AI Success Manager (US West Customer Hours)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead successful AI deployment projects for US West customers, guiding technical implementations from kickoff to renewal. Collaborate with cross-functional teams to ensure measurable business outcomes by integrating SSO and connectors, and delivering joint success plans. Drive adoption and playbooks to scale Glean’s AI-powered enterprise platform, partnering with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D for trusted, high-impact outcomes.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Lead the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timelines, and services budgets.
  • •Create and execute on joint success plans that drive adoption, deepen engagement, and deliver measurable business value; manage programs end-to-end.
  • •Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
  • •Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
  • •Monitor and report on deployment progress, customer adoption, and satisfaction metrics; proactively identify risks and drive resolution.

Key Requirements

  • •3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at enterprise customers.
Experience:3-5 yearsEnterprise SaaSAICustomer success
Skills:CommunicationProblem-solvingProject managementCross-functional collaborationAnalytical
Languages:English
Tech Stack:AWSGCPAzureSSO

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn