Glean

1 month ago

AI Success Manager (US West Customer Hours)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead successful AI deployment projects for US West customers, guiding technical implementations from kickoff to renewal. Collaborate with cross-functional teams to ensure measurable business outcomes by integrating SSO and connectors, and delivering joint success plans. Drive adoption and playbooks to scale Glean’s AI-powered enterprise platform, partnering with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D for trusted, high-impact outcomes.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Lead the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timelines, and services budgets.
•Create and execute on joint success plans that drive adoption, deepen engagement, and deliver measurable business value; manage programs end-to-end.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
•Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
•Monitor and report on deployment progress, customer adoption, and satisfaction metrics; proactively identify risks and drive resolution.

Key Requirements

•3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at enterprise customers.

Experience:3-5 yearsEnterprise SaaSAICustomer success

Skills:CommunicationProblem-solvingProject managementCross-functional collaborationAnalytical

Languages:English

Tech Stack:AWSGCPAzureSSO

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Glean

1 month ago

AI Success Manager (US West Customer Hours)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Lead the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timelines, and services budgets.
•Create and execute on joint success plans that drive adoption, deepen engagement, and deliver measurable business value; manage programs end-to-end.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
•Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
•Monitor and report on deployment progress, customer adoption, and satisfaction metrics; proactively identify risks and drive resolution.

Key Requirements

•3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at enterprise customers.

Experience:3-5 yearsEnterprise SaaSAICustomer success

Skills:CommunicationProblem-solvingProject managementCross-functional collaborationAnalytical

Languages:English

Tech Stack:AWSGCPAzureSSO

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn