Sales & Service Lead - Newbury Street

Alo Yoga
Boston
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: SalesExperience: 2+ yearsSkills: ["Leadership","Decision making","Coaching","Interpersonal communication","Written communication"]

Lead guest experience on the retail sales floor by coaching associates, delivering product education, and building daily client relationships. Use sales reporting and business metrics to strategize, implement action plans, and address gaps in performance and coverage. Partner with Operations & Visual leads for inventory, budgeting, vendor and facility coordination, and cross-functional training. Directly oversee Sales & Service Associates and Cashiers, supporting recruitment, feedback, and development.

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Alo Yoga
Alo Yoga
2 days ago

Sales & Service Lead - Newbury Street

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead guest experience on the retail sales floor by coaching associates, delivering product education, and building daily client relationships. Use sales reporting and business metrics to strategize, implement action plans, and address gaps in performance and coverage. Partner with Operations & Visual leads for inventory, budgeting, vendor and facility coordination, and cross-functional training. Directly oversee Sales & Service Associates and Cashiers, supporting recruitment, feedback, and development.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead exceptional guest experience by assessing guest connection, providing technical product education, and coaching team members to address gaps.
  • •Build client relationships daily with customers.
  • •Analyze reports and leverage metrics to strategize, deliver results, and support implementation of action plans.
  • •Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
  • •Oversee Sales & Service Associates and Cashiers, including recruitment, feedback, and performance evaluation in partnership with the store leader.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kClothing AllowanceEmployee DiscountFree Membership

Key Requirements

  • •2+ years of prior experience in a client-centric sales environment.
  • •Proven leadership capabilities with excellent decision making.
  • •Values feedback and is receptive to coaching to drive growth.
  • •Self-motivated and eager to achieve results individually and as a team.
  • •Excellent interpersonal and written communication skills.
Experience:2+ yearsRetailClient-facing
Skills:LeadershipDecision makingCoachingInterpersonal communicationWritten communication
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn