Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive revenue through an entry-level outbound calling role focused on Canada-based customers. Engage prospects with high-volume calls, promote telecom plans and retention offers, and use consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections, maintaining accurate CRM records, and ensuring compliance with scripts and quality/process standards.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Drive revenue through an entry-level outbound calling role focused on Canada-based customers. Engage prospects with high-volume calls, promote telecom plans and retention offers, and use consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections, maintaining accurate CRM records, and ensuring compliance with scripts and quality/process standards.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and handle objections and rejections professionally while following scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •1–2 years of experience (freshers welcome; BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling.
Experience:1-2 yearsBPOTelecomSales
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn