Appraisal Specialist

CarMax
Raleigh
Workplace: OnsiteFull timeUSD 11.5 - 11.5 hourlyFunction: Communications, PR & CommunitySkills: ["Customer service","Communication","Listening","Attention to detail","Multitasking"]

Deliver exceptional customer service while guiding car sellers through the CarMax appraisal process. Build rapport, explain the appraisal steps, present offers, address objections, and follow up with undecided sellers via in-person and phone communication. Accurately collect and enter data to support appraisal offers, stay composed in challenging situations, and follow CarMax EH&S requirements to maintain a clean, orderly work area.

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FursaFursa
CarMax
CarMax
2 months ago

Appraisal Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver exceptional customer service while guiding car sellers through the CarMax appraisal process. Build rapport, explain the appraisal steps, present offers, address objections, and follow up with undecided sellers via in-person and phone communication. Accurately collect and enter data to support appraisal offers, stay composed in challenging situations, and follow CarMax EH&S requirements to maintain a clean, orderly work area.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Provide outstanding customer service throughout customer interactions.
  • •Build rapport and confidently explain the CarMax appraisal process.
  • •Follow up with undecided sellers by phone and in-person as needed.
  • •Facilitate appraisal steps, including presenting offers and addressing objections.
  • •Accurately collect and input data for appraisal offers while following EH&S requirements.

Pay and Benefits

Salary: USD 11.5 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Deliver exceptional customer service in a fast-paced, dynamic environment.
  • •Accurately read, interpret, and transcribe data with strong attention to detail.
  • •Multitask and stay organized while managing appraisal-related activities.
  • •Communicate effectively with excellent verbal communication and listening skills.
  • •Complete CarMax training and participate in scheduled meetings.
Skills:Customer serviceCommunicationListeningAttention to detailMultitasking

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn