Service Advocate

Provide best-in-class support for Thumbtack professionals and customers across phone, chat, SMS, and email. Resolve inquiries accurately by applying deep knowledge of Thumbtack products, policies, and refund processes, while focusing on solutions and customer experience. Handle a high volume of inbound requests daily, meet productivity, quality, customer satisfaction, and resolution-rate targets, and continuously improve KPIs, guidelines, and processes through coaching and team collaboration.