Customer Support Representative - German Speaker

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Coordination","Problem-solving","Customer service attitude","Attention to detail"]

Provide commercial and customer support for a portfolio of customers, interfacing with them and internal teams via email, phone, chat, and case management tools. Handle customer inquiries, order entry and price checking, complaint handling, and coordinate delivery and billing for multiple product lines. Support pre- and post-sales service needs across EMEA, including order status, returns, repair/calibration requests, product changes, invoicing requirements, and collections while resolving issues using established policies.

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Eaton
Eaton
2 weeks ago

Customer Support Representative - German Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: first listed 2 days ago

Job Summary

Provide commercial and customer support for a portfolio of customers, interfacing with them and internal teams via email, phone, chat, and case management tools. Handle customer inquiries, order entry and price checking, complaint handling, and coordinate delivery and billing for multiple product lines. Support pre- and post-sales service needs across EMEA, including order status, returns, repair/calibration requests, product changes, invoicing requirements, and collections while resolving issues using established policies.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide commercial support for a portfolio of customers by interfacing with external customers and internal parties via email, phone, chat, and case management.
  • •Handle customer inquiries through phone, chat, and email.
  • •Perform order management tasks such as order entry, price checking, and order clearing in line with Eaton policies.
  • •Coordinate delivery and billing for project orders across multiple product lines, including sequencing to fulfill external customer project needs.
  • •Support sales functions across EMEA with pre-sales and post-sales service activities such as order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, and contract/lease administration.

Pay and Benefits

Perks:Annual BonusHealth InsuranceLife InsuranceHybrid WorkEye-glass Refund

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of customer support experience.
  • •Strong German language capabilities and English B2 level minimum.
  • •Basic MS Office knowledge; SAP/Oracle knowledge or experience with a case management tool is an advantage.
  • •Strong written and verbal communication, customer service attitude, attention to detail, and proactive problem-solving mindset.
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationCoordinationProblem-solvingCustomer service attitudeAttention to detail
Languages:GermanEnglish
Tech Stack:MS OfficeSAPOracleCase Management Tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn