Senior Logistics / Transport Service Manager

Back Market
Paris
Workplace: HybridFull timeFunction: Supply Chain & LogisticsExperience: 5-7 yearsSkills: ["Organizational skills","Analytical skills","Multitasking","Adaptability","Learning"]

Own and optimize Back Market’s transportation network, driving carrier performance through negotiations, service quality oversight, and delivery-incident resolution with logistics fraud prevention. Manage day-to-day logistics operations for seller-facing outbound and returns shipping. Track delivery KPIs for 10M+ parcels annually, propose improvement plans, and lead projects that enhance delivery and return experiences across the ecosystem.

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FursaFursa
Back Market
Back Market
2 days ago

Senior Logistics / Transport Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own and optimize Back Market’s transportation network, driving carrier performance through negotiations, service quality oversight, and delivery-incident resolution with logistics fraud prevention. Manage day-to-day logistics operations for seller-facing outbound and returns shipping. Track delivery KPIs for 10M+ parcels annually, propose improvement plans, and lead projects that enhance delivery and return experiences across the ecosystem.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Own and optimize a global carrier network, driving carrier performance, leading annual negotiations, and overseeing service quality.
  • •Oversee delivery incident resolution and logistics fraud prevention, with a focus on improving carrier outcomes.
  • •Power outbound and return logistics services through strategic carrier partnerships, negotiating rates and conditions and supervising day-to-day operations.
  • •Deliver performance at scale across 10M+ outbound and return parcels per year by tracking KPIs and driving short- and mid-term improvement plans.
  • •Lead projects to shape the delivery experience, including new delivery modes and innovative return solutions.

Pay and Benefits

Perks:Remote WorkFlex Days

Key Requirements

  • •At least 5-7 years of experience in logistics and/or partnership management and/or customer service.
  • •Strong organizational, analytical, and multitasking abilities.
  • •Fluency in English and French.
  • •Good knowledge of data and analytics.
  • •Adaptable and open to learning in a dynamic environment.
Experience:5-7 years
Skills:Organizational skillsAnalytical skillsMultitaskingAdaptabilityLearning
Languages:EnglishFrench
Tech Stack:Data analytics

Company Brief

Back Market
Online marketplace selling refurbished electronics (smartphones, laptops, tablets, appliances) aiming to make renewed tech trustworthy, affordable and sustainable across multiple countries.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2014
Glassdoor
Glassdoor: 4.0
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