National Accounts Director

Openlane
Brampton
Workplace: HybridFull timeCAD 100,000 - 125,000 annuallyFunction: Executive & General ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Cross-functional collaboration","Strategic planning","Problem-solving","Data-driven decision making"]

Own national commercial client relationships by retaining high-value accounts and expanding revenue through service penetration. Translate commercial commitments into repeatable account execution plans, resolve complex corporate bottlenecks, and align internal teams across Product, Operations, and regions. Use customer and operational metrics to forecast performance, deliver business reviews, manage SLA adherence, and ensure contract, fee, and volume targets are met.

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Openlane
Openlane
13 hours ago

National Accounts Director

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own national commercial client relationships by retaining high-value accounts and expanding revenue through service penetration. Translate commercial commitments into repeatable account execution plans, resolve complex corporate bottlenecks, and align internal teams across Product, Operations, and regions. Use customer and operational metrics to forecast performance, deliver business reviews, manage SLA adherence, and ensure contract, fee, and volume targets are met.
Location: Brampton
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Build and manage strategic partnerships with key stakeholders to drive long-term customer success and retention.
  • •Identify and pursue revenue growth through upselling and cross-selling, using solution selling and data-driven insights.
  • •Forecast and report account performance using KPIs, program reviews, and actionable insights to improve the client experience.
  • •Ensure contract adherence and SLA management, escalating and resolving issues to customer satisfaction.
  • •Own contract, fee, and volume management, including negotiation and volume forecasting for the assigned portfolio.

Pay and Benefits

Salary: CAD 100,000 - 125,000 annually
Perks:Health InsuranceDentalVision401kRrspPaid LeaveMaternity Leave

Key Requirements

  • •5+ years of proven success within a corporate commercial environment, with 3+ years dedicated to managing customer success, operations execution, or enterprise account delivery pipelines.
  • •Bachelor’s degree in Business Administration, Operations Management, or an equivalent level of high-level professional strategic execution experience.
  • •Proven track record supporting major corporate or commercial clients on a national or established regional territory scale.
  • •Demonstrated accountability for operational delivery tracking, cross-functional project management, and resolving complex corporate account execution bottlenecks.
Experience:5+ years
Education:Bachelor's
Skills:Relationship buildingCross-functional collaborationStrategic planningProblem-solvingData-driven decision making

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn