Account Operations Outside Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 20.1 - 30.1 hourlyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Prioritization","Professionalism","Interpersonal skills","Communication"]

Serve as the primary point of contact for Manheim accounts, resolving client issues related to vehicle condition and discrepancies while coordinating vehicle sale run processes with auction teams. Perform and audit vehicle condition reports and imaging, support reconditioning coordination and approvals, and apply NAAA guidelines. Educate clients on auction processes and recommend/upsell Manheim/CAI products based on needs, maintaining SLA accuracy and Cox reconditioning standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
2 months ago

Account Operations Outside Specialist II (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for Manheim accounts, resolving client issues related to vehicle condition and discrepancies while coordinating vehicle sale run processes with auction teams. Perform and audit vehicle condition reports and imaging, support reconditioning coordination and approvals, and apply NAAA guidelines. Educate clients on auction processes and recommend/upsell Manheim/CAI products based on needs, maintaining SLA accuracy and Cox reconditioning standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact to resolve client issues for accounts, coordinating with auction teams and stakeholders.
  • •Provide exceptional customer service for inquiries and concerns about vehicle condition and discrepancies.
  • •Coordinate vehicle sale run processes, maintain communication with auction departments, and ensure timely completion of reconditioning services.
  • •Examine vehicles in the sales lineup, complete reconditioning estimates, coordinate/approve reconditioning, and conduct condition report and imaging audits.
  • •Educate clients on auction processes, recommend and/or upsell Manheim/CAI products and services, and ensure compliance with Cox standards and PII policies.

Pay and Benefits

Salary: USD 20.1 - 30.1 hourly
Perks:Paid LeavePaid HolidaysHealth Insurance401kParental Leave

Key Requirements

  • •High school diploma/GED and 3 years’ experience in a related field, or alternatively a different combination including 5 years’ experience in a related field.
  • •Valid driver’s license and safe driving ability.
  • •Prior experience in vehicle reconditioning and/or general auto body knowledge.
  • •Self-starter who can work with minimal supervision and handle multiple tasks simultaneously.
  • •Excellent verbal and written communication skills and ability to execute duties with physical ability and mental acuity.
Experience:3+ years
Education:High School
Skills:Customer servicePrioritizationProfessionalismInterpersonal skillsCommunication
Licenses:Driver’s license
Tech Stack:Microsoft OfficeInternal business platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn