Client Success Specialist (Korean)

Axi
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Empathy","Problem-solving","Attention to detail","Teamwork","Multitasking","Prioritization","Proactive mindset"]

Own client outcomes within the Client Success team by delivering accurate, professional multi-channel support and tailored guidance for defined client segments. Drive retention through practical insights, escalations with clear documentation, and root-cause analysis leading to sustainable resolutions. Collaborate across departments, monitor trends for service improvements, and perform layer-1 trade investigations and validations in line with CX Charter, policies, and regulatory requirements.

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FursaFursa
Axi
Axi
2 days ago

Client Success Specialist (Korean)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own client outcomes within the Client Success team by delivering accurate, professional multi-channel support and tailored guidance for defined client segments. Drive retention through practical insights, escalations with clear documentation, and root-cause analysis leading to sustainable resolutions. Collaborate across departments, monitor trends for service improvements, and perform layer-1 trade investigations and validations in line with CX Charter, policies, and regulatory requirements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver high-quality multi-channel support, handling client enquiries and issues with timeliness and accuracy.
  • •Tailor support to client segments and provide guidance and practical insights to support retention.
  • •Identify, assess, and share relevant trends/escalations for recurring issues to drive service improvements and inform Product/IT.
  • •Collaborate cross-functionally to resolve client issues and handle escalations with clear communication and complete documentation.
  • •Conduct layer-1 trade investigations and validations following approved processes and CX Charter/regulatory requirements.

Pay and Benefits

Perks:Health InsuranceAnnual LeaveLearning Budget

Key Requirements

  • •Proven experience in a customer service role, with strong preference for fintech experience.
  • •Native Korean with strong verbal and written communication skills in English.
  • •Ability to empathize with clients, with strong problem-solving and attention to detail.
  • •Proficiency in using CRM and service desk systems.
  • •Ability to work rotating day shifts and weekend shifts.
Experience:Fintech
Skills:CommunicationInterpersonal skillsEmpathyProblem-solvingAttention to detailTeamworkMultitaskingPrioritizationProactive mindset
Languages:KoreanEnglish
Tech Stack:CRMService desk

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi
Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.
Industry: Trading Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2007
Website