Cross Technology Service Delivery Field Support Engineer (L1)

NTT
Prague
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Planning","Positive mindset","Working under pressure","Active listening"]

Provide first-line remote and/or on-site technical support and field engineering to resolve client incidents and restore service. Triage and investigate standard, low-complexity issues, log incidents with required detail, and escalate to L2 when needed while tracking progress through the platform. Ensure client infrastructure and software are configured and operational, manage configuration changes, coordinate with stakeholders/carriers/vendors, and follow handover procedures to maintain zero SLA misses.

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FursaFursa
NTT
NTT
6 days ago

Cross Technology Service Delivery Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line remote and/or on-site technical support and field engineering to resolve client incidents and restore service. Triage and investigate standard, low-complexity issues, log incidents with required detail, and escalate to L2 when needed while tracking progress through the platform. Ensure client infrastructure and software are configured and operational, manage configuration changes, coordinate with stakeholders/carriers/vendors, and follow handover procedures to maintain zero SLA misses.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Provide first-line remote and/or on-site technical support and field engineering services to clients.
  • •Ensure client infrastructure is configured, installed, tested, and operational, and that solution software is installed/configured per requirements.
  • •Proactively identify problems/errors, investigate alerts and incidents, and determine root causes using knowledge articles.
  • •Liaise with client IT environments, carriers, colleagues, and escalate to L2 Field Engineer or 3rd-party vendors when necessary.
  • •Track/log/report incident progress and resolutions in the required platform and follow handover procedures for shift changes.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
  • •Associate-level data center technology certifications (e.g., Cisco, NetApp, EMC/CCNA DC).
  • •Associate-level networking certifications (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
  • •Valid CCNA certification required; Microsoft Voice (MS700/MS720) advantageous; Webex Calling advantageous.
  • •Entry-level experience in collaboration technologies and technical client support, including troubleshooting/diagnosis and remote support; understanding of network routing and switching.
Education:Bachelor's
Skills:CommunicationPlanningPositive mindsetWorking under pressureActive listening
Certifications:CCNACCNA (DC)Microsoft Voice (MS700 & MS720)Webex Calling
Tech Stack:CiscoNetAppEMCCCNAJuniperArubaF5JNCIAACMAMicrosoft VoiceMS700MS720Webex CallingWebexCisco product stackCall managersVoice GatewaysCall recordingScriptingMessaging

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn