Coder

1 week ago

Senior Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Help customers resolve complex technical issues and get unstuck quickly. You’ll reproduce, debug, and triage urgent high-severity support requests, communicating clearly through the support lifecycle and providing diagnostic guidance. Partner with Product, Customer Success, and Enterprise Account Managers to improve support workflows, capture usage trends and feature requests, and contribute to documentation. Join a growing team with a visible impact on customer experiences, including an on-call rotation.

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups.
•Solve incoming technical support requests promptly, including urgent high-severity cases.
•Gather context, provide diagnostic steps and resolution guidance, and follow up after issues are resolved.
•Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls.
•Document customer activity per internal and external security standards, mentor teammates, and improve support processes/tools/workflows; participate in on-call rotation.

Pay and Benefits

Salary: AUD 170,000 - 230,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of customer support engineering experience (or comparable customer-facing technical role), ideally with critical software products.
•5+ years supporting enterprise customers.
•2+ years diagnosing production network connectivity and performance issues.
•Experience with Terraform and major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes).
•Experience with scripting (Bash, Python, or Ruby), GitHub, and REST APIs/command line tools; ability to read complex code for troubleshooting.

Experience:Enterprise softwareStartup environment

Skills:Problem-solvingAnalytical thinkingTroubleshootingCommunicationOrganizationAttention to detailCustomer-first mindsetAutomationProcess improvement

Tech Stack:TerraformKubernetesBashPythonRubyGitHubREST APIsCommand line toolsMicroservices architectureContainerizationCloud platformsTailscale

Company Brief

Coder

Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Austin, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Coder

1 week ago

Senior Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups.
•Solve incoming technical support requests promptly, including urgent high-severity cases.
•Gather context, provide diagnostic steps and resolution guidance, and follow up after issues are resolved.
•Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls.
•Document customer activity per internal and external security standards, mentor teammates, and improve support processes/tools/workflows; participate in on-call rotation.

Pay and Benefits

Salary: AUD 170,000 - 230,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of customer support engineering experience (or comparable customer-facing technical role), ideally with critical software products.
•5+ years supporting enterprise customers.
•2+ years diagnosing production network connectivity and performance issues.
•Experience with Terraform and major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes).
•Experience with scripting (Bash, Python, or Ruby), GitHub, and REST APIs/command line tools; ability to read complex code for troubleshooting.

Experience:Enterprise softwareStartup environment

Skills:Problem-solvingAnalytical thinkingTroubleshootingCommunicationOrganizationAttention to detailCustomer-first mindsetAutomationProcess improvement

Tech Stack:TerraformKubernetesBashPythonRubyGitHubREST APIsCommand line toolsMicroservices architectureContainerizationCloud platformsTailscale

Company Brief

Coder

Provides self-hosted cloud development environments and enterprise tooling that centralize developer workspaces, improving security, onboarding, and developer productivity for organizations.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Austin, United States

Founded: 2017

Glassdoor: 4.4

Website LinkedIn Glassdoor