Unified Comms Engineer - Federal Customer

Dell
Maryland, Virginia
Workplace: OnsiteFull timeUSD 155,210 - 200,860Function: Government & Public AdministrationSkills: ["Troubleshooting","Customer support","Documentation","Cross-functional coordination","Service improvement"]

Engineer, sustain, and improve voice and collaboration capabilities for mission execution. Own administration, troubleshooting, integration, and lifecycle support for communications platforms and endpoints in a secure environment. Handle call-quality and connectivity issues, execute upgrades and integrations, maintain operational documentation, and coordinate with network, systems, and field teams. Support user service requests and continuity activities, contributing to testing, validation, and ongoing service improvements.

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FursaFursa
Dell
Dell
3 days ago

Unified Comms Engineer - Federal Customer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Engineer, sustain, and improve voice and collaboration capabilities for mission execution. Own administration, troubleshooting, integration, and lifecycle support for communications platforms and endpoints in a secure environment. Handle call-quality and connectivity issues, execute upgrades and integrations, maintain operational documentation, and coordinate with network, systems, and field teams. Support user service requests and continuity activities, contributing to testing, validation, and ongoing service improvements.
Location: Maryland, Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Administer and support voice, telephony, conferencing, or collaboration platforms.
  • •Troubleshoot call quality, endpoint, connectivity, and platform configuration service issues.
  • •Support implementation, upgrades, and integration of communications solutions.
  • •Maintain documentation, diagrams, operating procedures, and support records.
  • •Coordinate with network, systems, and field teams on platform dependencies and changes, supporting user issues and continuity activities.

Pay and Benefits

Salary: USD 155,210 - 200,860

Key Requirements

  • •Experience supporting unified communications, VoIP, telephony, or collaboration environments.
  • •Strong troubleshooting and customer-support skills for communications services and endpoints.
  • •Familiarity with endpoint integration, platform administration, and service support processes.
  • •Understanding of network and QoS concepts related to voice and collaboration services.
  • •Ability to work onsite in a secure environment with active TS/SCI access.
Skills:TroubleshootingCustomer supportDocumentationCross-functional coordinationService improvement
Tech Stack:Unified CommunicationsUCVoIPTelephonyConferencingCollaboration platformsEndpoint integrationNetworkQoSCisco UCSIPSecure voiceVideoAVCall-management

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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