Assistente de Experiência do Cliente (vaga exclusiva PCD)

DSM
Belo Horizonte
Workplace: OnsiteFull timeFunction: Government & Public AdministrationEducation: bachelorsSkills: ["Communication","Empathy","Proactivity","Organization","Teamwork"]

Entry-level customer support role focused on assisting clients with the company’s digital livestock software. You will handle level 1 inquiries, escalate complex issues to higher support levels, log software tickets, and contribute to product improvement and user documentation.

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DSM
DSM
2 months ago

Assistente de Experiência do Cliente (vaga exclusiva PCD)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Entry-level customer support role focused on assisting clients with the company’s digital livestock software. You will handle level 1 inquiries, escalate complex issues to higher support levels, log software tickets, and contribute to product improvement and user documentation.
Location: Belo Horizonte
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Entry level

Key Responsibilities

  • •Provide level-1 support to internal and external clients, addressing issues related to the use of software via phone, messaging apps, and email.
  • •Escalate more complex tickets to Level 2 support and log software issues for the Development (Level 3) team.
  • •Document and track software support tickets using the service desk platform.
  • •Contribute to product improvement by conveying user feedback and improvement requests to the products team.
  • •Assist in creating user-facing materials such as tutorials and follow up on requests as needed.

Key Requirements

  • •Bachelor's degree in progress or completed
  • •Experience with Excel and digital tools
  • •Strong communication and empathy
  • •Proactive and organized
  • •Ability to learn quickly and work in a team
Experience:AgricultureLivestockDairy
Education:Bachelor's
Skills:CommunicationEmpathyProactivityOrganizationTeamwork
Languages:PortugueseEnglish

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn