Front Office Manager (m/w/x)

Kempinski
Austria
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Responsibility","Organization","Problem-solving","Teamwork","Guest-focused communication"]

Lead the day-to-day and administrative operations of the hotel reception area, ensuring smooth check-in and check-out for international guests. Serve as a warm point of contact and manage scheduling, onboarding, and motivation for new team members and trainees. Uphold quality standards and actively address guest feedback, while contributing a positive, guest-focused presence to the lobby.

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Kempinski
Kempinski
2 days ago

Front Office Manager (m/w/x)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the day-to-day and administrative operations of the hotel reception area, ensuring smooth check-in and check-out for international guests. Serve as a warm point of contact and manage scheduling, onboarding, and motivation for new team members and trainees. Uphold quality standards and actively address guest feedback, while contributing a positive, guest-focused presence to the lobby.
Location: Austria
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Operate and administer the entire reception/front office area.
  • •Ensure seamless check-in and check-out and act as a welcoming contact for international guests.
  • •Create shift schedules and onboard, train, and motivate new team members and trainees.
  • •Monitor compliance with quality standards and maintain service excellence.
  • •Handle and actively respond to guest feedback.

Pay and Benefits

Perks:Meal AllowanceLearning BudgetAnnual BonusStaff Discounts13th Salary14th SalaryStaff Rates

Key Requirements

  • •Fluent German and English (spoken and written).
  • •Proven experience in upscale hospitality/Hotels.
  • •Ideally experience in leadership positions or managing roles.
  • •Strong ownership, organizational skills, and a solution-oriented working style.
  • •Calm, friendly team presence, especially under stress.
Experience:Luxury hospitalityHotel management
Skills:ResponsibilityOrganizationProblem-solvingTeamworkGuest-focused communication
Languages:GermanEnglish

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
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