Multifamily Customer Engagement and Partner Management - Advisor

Fannie Mae
Washington, Virginia, Plano
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Relationship management","Strategic thinking","Client relationship management","Written communication","Verbal and presentation communication"]

Advise on customer engagement and partner management for multifamily owners and DUS lenders by shaping financing strategies and delivering high-quality customer support. Partner with credit, legal, capital markets, risk, and servicing teams to structure transactions that align mission and market objectives. Help promote and sell Fannie Mae products and services, provide operational support, and share best practices while serving as a subject-matter expert to leadership.

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FursaFursa
Fannie Mae
Fannie Mae
2 days ago

Multifamily Customer Engagement and Partner Management - Advisor

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Last checked: 23 hours agoStatus: Live

Job Summary

Advise on customer engagement and partner management for multifamily owners and DUS lenders by shaping financing strategies and delivering high-quality customer support. Partner with credit, legal, capital markets, risk, and servicing teams to structure transactions that align mission and market objectives. Help promote and sell Fannie Mae products and services, provide operational support, and share best practices while serving as a subject-matter expert to leadership.
Location: Washington, Virginia, Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build strong relationships with multifamily owners and DUS lenders by customizing financing strategies and delivering customer service.
  • •Partner with credit, legal, capital markets, risk, and servicing teams to structure transactions aligned to mission and market objectives.
  • •Advise on promoting and selling Fannie Mae products and services to expand access to affordable financing.
  • •Provide support for operational activities for the team.
  • •Serve as a subject matter expert, providing best practices, recommendations, and coordination for operational activities.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •6+ years of multifamily commercial real estate experience.
  • •Experience in multifamily agency lending (Fannie Mae, Freddie Mac, FHA, CMBS, or bank portfolio lending).
  • •Demonstrated experience independently managing loan transactions.
  • •Bachelor’s degree or equivalent.
  • •Curiosity and adaptability to learn and apply new techniques, including artificial intelligence.
Experience:6+ yearsMultifamily commercial real estateMultifamily agency lendingReal estate lendingFannie MaeFreddie MacFHACMBS
Education:Bachelor's
Skills:Relationship managementStrategic thinkingClient relationship managementWritten communicationVerbal and presentation communication
Tech Stack:Artificial intelligenceCreditLegalCapital marketsRiskServicing

Company Brief

Fannie Mae
Fannie Mae is a government-sponsored enterprise that provides liquidity, stability, and affordability to the U.S. mortgage market by guaranteeing and purchasing residential mortgage loans and mortgage-backed securities.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Valuation: Public Company (Market Cap in USD)
Funding: Government Funded
Headquarters: Washington, United States
Founded: 1938
WebsiteLinkedIn