Customer Success Specialist

Cin7
Denver
Workplace: HybridFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Problem-solving","Cross-functional collaboration","Empathy"]

Own customer outcomes by working directly with Cin7 customers to ensure they realize maximum value from the platform. Partner with Sales and Onboarding to support retention and growth, and act as the customer voice by translating feedback into Product, Engineering, and Marketing. Help remove adoption barriers, resolve issues, monitor customer health, and advocate for future enhancements while delivering a consistently delightful experience.

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Cin7
Cin7
5 days ago

Customer Success Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer outcomes by working directly with Cin7 customers to ensure they realize maximum value from the platform. Partner with Sales and Onboarding to support retention and growth, and act as the customer voice by translating feedback into Product, Engineering, and Marketing. Help remove adoption barriers, resolve issues, monitor customer health, and advocate for future enhancements while delivering a consistently delightful experience.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers to ensure they receive maximum value and a great customer experience.
  • •Partner with Sales and Onboarding teams to help customers achieve business goals and drive retention and growth.
  • •Proactively engage with customers to provide best-outcome solutions and address issues.
  • •Advocate for customer needs by driving continuous feedback into Product, Engineering, and Marketing teams.
  • •Monitor customer health and leverage insights to mitigate risk and replicate/systematize successful approaches across customers.

Pay and Benefits

Salary: USD 60,000 - 65,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveRemote Work

Key Requirements

  • •2+ years of relevant work experience in a customer-facing role; SaaS customer success, account management, or sales organization experience is a plus.
  • •Experience in a self-motivated, dedicated teammate who can inspire customer adoption with innovative ideas.
  • •Ability to handle difficult customer conversations and provide resolutions with examples.
  • •Strong cross-functional problem-solving skills to find solutions.
  • •Bachelor’s Degree.
Experience:2+ yearsSaaS
Education:Bachelor's
Skills:Customer focusCommunicationProblem-solvingCross-functional collaborationEmpathy

Company Brief

Cin7
Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Auckland, New Zealand
WebsiteLinkedIn