On-Site Customer Service Representative

NTT
Ottawa
Workplace: OnsiteFull timeUSD 19+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Empathy","Problem-solving","Multitasking","Calm under pressure"]

Support customers of a telecom provider by handling inbound calls about internet, Wi‑Fi, modem, and account questions. Explain plans, billing, usage, equipment, and service features; perform mild troubleshooting (e.g., modem resets, connection and outage checks, basic Wi‑Fi settings); and update customer accounts, service tickets, and documentation in CRM systems. Coordinate escalations to technical support or field technicians while maintaining professionalism and empathy.

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FursaFursa
NTT
NTT
5 days ago

On-Site Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support customers of a telecom provider by handling inbound calls about internet, Wi‑Fi, modem, and account questions. Explain plans, billing, usage, equipment, and service features; perform mild troubleshooting (e.g., modem resets, connection and outage checks, basic Wi‑Fi settings); and update customer accounts, service tickets, and documentation in CRM systems. Coordinate escalations to technical support or field technicians while maintaining professionalism and empathy.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound calls about internet, Wi‑Fi, modem, and account related questions.
  • •Perform mild troubleshooting, including modem resets, connection checks, outage verification, and basic Wi‑Fi settings.
  • •Provide clear explanations of plans, billing, usage, equipment, and service features.
  • •Create and update customer accounts, service tickets, and documentation in CRM systems.
  • •Educate customers on self-service tools and coordinate escalations when technical support or field technicians are needed.

Pay and Benefits

Salary: USD 19 hourly
Perks:Health InsuranceVisionDentalEmployee AssistanceRrspDisability

Key Requirements

  • •High school diploma required.
  • •At least one year of customer service experience.
  • •Previous experience in a call centre or technical support environment is an asset.
  • •Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn.
  • •Strong communication skills to explain technical steps clearly and friendly, while multitasking during calls.
Experience:1+ yearsTelecomInternet servicesCustomer support
Education:High School
Skills:CommunicationEmpathyProblem-solvingMultitaskingCalm under pressure
Tech Stack:CRMGoogle AuthenticatorIOSAndroidEthernet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn