Time Doctor

1 month ago

Customer Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own Time Doctor’s post-sale customer marketing function, driving retention, product adoption, and expansion through lifecycle programs and upsell messaging. Build and manage TD Academy, a customer education platform tied to enrollment and completion. Lead customer advocacy and social proof (champions, case studies, and reviews on G2/Capterra) and run voice-of-customer programs using surveys and NPS/CSAT. Partner closely with Customer Success, Product, and broader Marketing to turn customer relationships into business outcomes.

Location: New York, Canada, Buenos Aires

Workplace: Remote

Employment Type: Contract

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base
•Develop lifecycle campaigns for onboarding, feature adoption, renewal windows, and expansion triggers using customer data and product usage signals
•Build and execute expansion programs (upsell, cross-sell, seat growth) and collaborate with Product Marketing on value messaging for new features
•Own TD Academy: build course content, manage the learning roadmap with product releases, set lifecycle triggers, and measure influence on adoption, expansion, and retention
•Run customer advocacy and voice-of-customer programs: identify champions, produce case studies/testimonials, drive reviews (G2/Capterra), and use surveys/NPS/interviews to inform marketing, product, and CS decisions

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3+ years of experience in customer marketing, lifecycle marketing, or a customer-focused B2B SaaS marketing role
•Proven experience building and running customer advocacy, retention, or expansion programs (not just contributing)
•Strong understanding of customer journey mapping, lifecycle segmentation, and post-sale marketing motions
•Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency
•Hands-on experience with marketing automation and CRM tools (HubSpot experience strongly preferred)

Experience:3+ yearsB2B SaaSCustomer marketingLifecycle marketingRetentionAdvocacy

Skills:Written communicationData analysisCross-functional collaborationProactive problem identificationCustomer communication

Tech Stack:HubSpotMarketing automationCRMNPSCSATG2CapterraAI tools

Company Brief

Time Doctor

Provides time-tracking and workforce analytics software that helps remote and distributed teams measure productivity, attendance, and app/web usage. Offers real-time reporting, project time auditing, and integrations to optimize performance and payroll for businesses.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Time Doctor

1 month ago

Customer Marketing Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: New York, Canada, Buenos Aires

Workplace: Remote

Employment Type: Contract

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own post-sale marketing programs that drive engagement, product adoption, and retention across the customer base
•Develop lifecycle campaigns for onboarding, feature adoption, renewal windows, and expansion triggers using customer data and product usage signals
•Build and execute expansion programs (upsell, cross-sell, seat growth) and collaborate with Product Marketing on value messaging for new features
•Own TD Academy: build course content, manage the learning roadmap with product releases, set lifecycle triggers, and measure influence on adoption, expansion, and retention
•Run customer advocacy and voice-of-customer programs: identify champions, produce case studies/testimonials, drive reviews (G2/Capterra), and use surveys/NPS/interviews to inform marketing, product, and CS decisions

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3+ years of experience in customer marketing, lifecycle marketing, or a customer-focused B2B SaaS marketing role
•Proven experience building and running customer advocacy, retention, or expansion programs (not just contributing)
•Strong understanding of customer journey mapping, lifecycle segmentation, and post-sale marketing motions
•Demonstrated use of AI tools to improve content production, personalization, or campaign efficiency
•Hands-on experience with marketing automation and CRM tools (HubSpot experience strongly preferred)

Experience:3+ yearsB2B SaaSCustomer marketingLifecycle marketingRetentionAdvocacy

Skills:Written communicationData analysisCross-functional collaborationProactive problem identificationCustomer communication

Tech Stack:HubSpotMarketing automationCRMNPSCSATG2CapterraAI tools

Company Brief

Time Doctor

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor