IT Onsite Support Technician

Avi-spl
Dubai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsSkills: ["Troubleshooting","Problem-solving","Customer service","Communication","Work independently"]

Provide hands-on 1st and 2nd line IT support in a modern, Intune-managed workplace, troubleshooting Windows 10/11 endpoints, device deployments, and user onboarding. Manage incidents and service requests via the client service desk, support Microsoft 365 users (Outlook, Teams, OneDrive, SharePoint), and handle Active Directory/Entra ID authentication and MFA issues. Also support meeting room AV and collaboration systems including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, and Dante.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avi-spl
Avi-spl
1 day ago

IT Onsite Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide hands-on 1st and 2nd line IT support in a modern, Intune-managed workplace, troubleshooting Windows 10/11 endpoints, device deployments, and user onboarding. Manage incidents and service requests via the client service desk, support Microsoft 365 users (Outlook, Teams, OneDrive, SharePoint), and handle Active Directory/Entra ID authentication and MFA issues. Also support meeting room AV and collaboration systems including Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, and Dante.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on 1st and 2nd line IT support to end users, troubleshooting Windows devices, peripherals, and meeting room PCs.
  • •Support the full device lifecycle: Windows device enrolment, Intune registration, Company Portal configuration, application deployment, and user onboarding/offboarding.
  • •Manage incidents and service requests via the client service desk platform, ensuring accurate documentation and timely resolution.
  • •Support Microsoft 365 and identity issues, including Outlook/Teams/OneDrive/SharePoint and Active Directory/Entra ID authentication, password, MFA, and access troubleshooting.
  • •Provide day-to-day support for meeting room AV/collaboration systems (Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, Dante), including diagnosis, escalation, and meeting/event readiness.

Pay and Benefits

Perks:DentalPaid Leave

Key Requirements

  • •3–5 years’ experience in IT support/desktop support/service desk or blended IT/AV workplace technology roles.
  • •Practical hands-on 1st and 2nd line support for Windows 10/11 endpoints and corporate/professional environments.
  • •Experience supporting Microsoft Intune/Endpoint Manager, Windows device enrolment, Company Portal configuration, and application deployment.
  • •Experience troubleshooting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Active Directory/Entra ID authentication, password, and MFA issues.
  • •Strong hardware, peripheral, and basic TCP/IP/DNS/DHCP/LAN/Wi‑Fi troubleshooting skills, with AV meeting-room support (Teams Rooms, Crestron, Biamp, Cisco, Poly, Dante) preferred.
Experience:3-5 years
Education:
Skills:TroubleshootingProblem-solvingCustomer serviceCommunicationWork independently
Licenses:Valid UAE Driver's Licence
Tech Stack:Microsoft IntuneEndpoint ManagerMicrosoft Company PortalMicrosoft 365Microsoft OutlookMicrosoft TeamsOneDriveSharePointMicrosoft Entra IDActive DirectoryMFAWindows 10Windows 11Service desk platformTicketing platformsTCP/IPDNSDHCPLANWi‑Fi

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn