Guest Experience Agent

Kerzer International
Greece
Full timeFunction: OtherExperience: 1-2 yearsSkills: ["Communication","Customer service","Multitasking","Emotional intelligence","Attention to detail"]

The Guest Experience Agent delivers seamless, personalized service across the guest journey—pre-arrival to post-stay—by coordinating communications, concierge services, reservations, and on-site host duties. You’ll manage calls, emails, and guest requests, collaborating with departments to meet and exceed guest expectations in a luxury resort setting.

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Kerzer International
Kerzer International
7 months ago

Guest Experience Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 32 minutes agoStatus: Closed

Job Summary

The Guest Experience Agent delivers seamless, personalized service across the guest journey—pre-arrival to post-stay—by coordinating communications, concierge services, reservations, and on-site host duties. You’ll manage calls, emails, and guest requests, collaborating with departments to meet and exceed guest expectations in a luxury resort setting.
Location: Greece
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.
  • •Send pre-arrival communication, gather guest preferences, prepare itineraries.
  • •Organize warm welcomes and fond farewells.
  • •Conduct in-room check-ins and collect preferences during the stay.
  • •Ensure all guest expectations are met and exceeded.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree or High School Diploma.
  • •Minimum 1-2 years’ experience in guest relations, concierge, contact center, or luxury service roles.
  • •Strong English communication; additional languages beneficial.
  • •Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.
  • •Ability to multitask and work under pressure.
Experience:1-2 yearsGuest relationsLuxury service
Skills:CommunicationCustomer serviceMultitaskingEmotional intelligenceAttention to detail
Languages:English
Tech Stack:OperaALICEMS OfficeOpenTableSevenRooms

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn