Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 85,050 - 116,550 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Relationship-building","Operational integrity"]

Lead a high-volume bank branch to exceed customer expectations, drive branch performance and sales growth, and create a customer-centric culture. Coach and develop colleagues, implement coaching plans, and ensure operational integrity while delivering world-class customer service. Manage objectives in a profit-and-loss environment, communicate business priorities to energize execution, and serve as a visible brand ambassador connecting with the local community to acquire and retain customers.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a high-volume bank branch to exceed customer expectations, drive branch performance and sales growth, and create a customer-centric culture. Coach and develop colleagues, implement coaching plans, and ensure operational integrity while delivering world-class customer service. Manage objectives in a profit-and-loss environment, communicate business priorities to energize execution, and serve as a visible brand ambassador connecting with the local community to acquire and retain customers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead branch performance and sales growth while delivering exceptional customer experiences.
  • •Coach and develop colleagues to achieve individual and branch-wide performance and sales goals.
  • •Direct colleague and sales activities to meet and exceed key targets in a profit-and-loss environment.
  • •Communicate business priorities and execute through collaborative partnerships and sound operational practices.
  • •Serve as a brand ambassador in the local community to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 85,050 - 116,550 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •High School diploma or equivalent required.
  • •Leadership experience coaching and developing teams to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Track record of meeting sales goals and branch goals in a profit-and-loss environment.
  • •Comply with the SAFE Act, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationRelationship-buildingOperational integrity
Licenses:NMLS
Tech Stack:Mobile bankingOnline banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website