Stage Experience Manager, Stores (Oakville, ON, CA, L6H 3H6)

Sephora
Oakville
Workplace: OnsiteFull timeCAD 54,800 - 68,500Function: Business OperationsExperience: 2-4 yearsSkills: ["Coaching","Communication","Leadership","Team development","Conflict management"]

Lead Sephora’s Stage (sales floor) in Oakville by coaching a team of Stage Experience Leads and Beauty Advisors. Drive performance through selling model training, client experience leadership, and responsive handling of feedback through Medallia and service channels. Manage in-store events, support visual merchandising and inventory/testing supplies, and oversee brand/vendor engagement and training effectiveness to help the store exceed goals.

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FursaFursa
Sephora
Sephora
1 day ago

Stage Experience Manager, Stores (Oakville, ON, CA, L6H 3H6)

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead Sephora’s Stage (sales floor) in Oakville by coaching a team of Stage Experience Leads and Beauty Advisors. Drive performance through selling model training, client experience leadership, and responsive handling of feedback through Medallia and service channels. Manage in-store events, support visual merchandising and inventory/testing supplies, and oversee brand/vendor engagement and training effectiveness to help the store exceed goals.
Location: Oakville
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee success of the Stage (sales floor) and lead a team of Stage Experience Leads and Beauty Advisors.
  • •Execute training for new and existing Beauty Advisors and facilitate selling model/orientation sessions.
  • •Serve as Client Experience Lead in-store, responding to client feedback and issues via Medallia, service hotline, and direct interactions.
  • •Manage in-store events with the Beauty Services team to maximize learning and sales opportunities.
  • •Support visual merchandising, merchandising standards, cleanliness, tester/supply levels, and align brand representatives’ training and engagement with store needs.

Pay and Benefits

Salary: CAD 54,800 - 68,500
Perks:Health InsuranceLife InsurancePaid Leave

Key Requirements

  • •Minimum 2-4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
  • •Ability to be metrics-driven with a proven track record of motivating and coaching a team to achieve goals.
  • •Ability to maintain composure and handle tough conversations with managerial courage.
  • •Proven ability to create high-performing teams and identify in-store talent to develop throughout their career journey.
  • •Excellent verbal and written communication skills to influence business partners; experience in Windows, Word, and Excel.
Experience:2-4 yearsBeautyRetailCustomer service
Skills:CoachingCommunicationLeadershipTeam developmentConflict management
Tech Stack:WindowsWordExcel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn