Mastercard

1 week ago

Director, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Mastercard’s Advisors Customer Success team in driving customer outcomes, retention, and value realization for digital payments customers. Manage Customer Success Managers through coaching, performance management, and career development. Oversee operational execution, continuous improvement, and coordinate regional product launches with partners. Build senior customer relationships, monitor customer health and KPIs, and use data and market insights to drive profitable growth. Spanish and English required.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage and grow a team of Customer Success Managers through coaching, training, performance management, and career development.
•Implement operational processes and continuous improvement with the Services Customer Success Center of Excellence to ensure adoption and measurable outcomes.
•Coordinate regional product launch plans with regional leadership, Network Services, and regional Product Owners, including internal/external communications and customer training.
•Drive customer engagement by managing customer health and value realization through launch and post-sale phases.
•Use KPIs and actionable insights to support customers in achieving measurable improvements aligned to their priorities.

Key Requirements

•Manage and develop a team of Customer Success Managers through coaching, training, performance evaluation, and career management.
•Build and implement customer success strategies aligned to organizational goals and customer outcomes.
•Use customer metrics and data to drive customer success initiatives that improve profitability and growth.
•Understand payments technology and apply it to address customer and market needs.
•Coordinate regional product launches and customer engagement, including communication plans, training, adoption monitoring, and value quantification.

Experience:Financial servicesDigital paymentsB2B marketingTechnology partnershipsPlatform partners

Skills:CoachingPeople managementPerformance managementData-driven decision makingStakeholder management

Languages:SpanishEnglish

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 week ago

Director, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Manage and grow a team of Customer Success Managers through coaching, training, performance management, and career development.
•Implement operational processes and continuous improvement with the Services Customer Success Center of Excellence to ensure adoption and measurable outcomes.
•Coordinate regional product launch plans with regional leadership, Network Services, and regional Product Owners, including internal/external communications and customer training.
•Drive customer engagement by managing customer health and value realization through launch and post-sale phases.
•Use KPIs and actionable insights to support customers in achieving measurable improvements aligned to their priorities.

Key Requirements

•Manage and develop a team of Customer Success Managers through coaching, training, performance evaluation, and career management.
•Build and implement customer success strategies aligned to organizational goals and customer outcomes.
•Use customer metrics and data to drive customer success initiatives that improve profitability and growth.
•Understand payments technology and apply it to address customer and market needs.
•Coordinate regional product launches and customer engagement, including communication plans, training, adoption monitoring, and value quantification.

Experience:Financial servicesDigital paymentsB2B marketingTechnology partnershipsPlatform partners

Skills:CoachingPeople managementPerformance managementData-driven decision makingStakeholder management

Languages:SpanishEnglish

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor