Avanade

2 weeks ago

Dynamics 365 CRM Support Finance and Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide day-to-day functional and technical support for Dynamics 365 CRM in live client environments, covering Sales, Customer Service, Field Service, and Marketing/Customer Insights. Diagnose issues, translate requests into configuration and automation opportunities, and manage low-to-medium complexity enhancements. Configure Dataverse, support Power Platform automation, run testing through sprint/release cycles, and partner with clients in workshops, triage, and go-live activities.

Location: Sydney, Brisbane, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Mid level

Key Responsibilities

•Provide day-to-day functional support for Dynamics 365 CRM applications and related Power Platform components.
•Analyse client issues and requests, translating them into configuration changes, automation opportunities, or development requirements.
•Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders, and customer journeys.
•Prepare and maintain functional design documentation, technical notes, test scripts, release notes, and support runbooks.
•Manage and prioritise support tickets and testing activities to ensure timely resolution aligned to SLA commitments.

Travel: Low travel

Key Requirements

•Experience supporting Dynamics 365 CRM/Customer Engagement live environments.
•Strong understanding of CRM processes across sales, customer service, field service, and marketing/customer engagement.
•Hands-on experience configuring Dataverse tables/columns and related forms, views, dashboards, business rules, business process flows, and security roles.
•Ability to develop and maintain low-to-medium complexity customisations using JavaScript/TypeScript, Power Automate, plugins, custom workflow activities, or custom APIs.
•Experience with C#/.NET, Dataverse Web API, REST/OData services, and integrations with third-party systems.

Experience:Managed servicesCustomer supportCRMDynamics 365

Skills:Customer engagementCommunicationDocumentationAnalysisCan-do mindset

Certifications:PL-200PL-400MB-210MB-230MB-240MB-910

Tech Stack:Dynamics 365 CRMDynamics 365 Customer EngagementDataversePower PlatformModel-driven appsPower AutomateDataverse Web APIJavaScriptTypeScriptC#NETRESTODataLogic AppsAzure FunctionsAzure Service BusAzure Integration ServicesAzure DevOpsALMPCF controls

Eligibility

Nationality:Australian National

Company Brief

Avanade

Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn

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Avanade

2 weeks ago

Dynamics 365 CRM Support Finance and Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Sydney, Brisbane, Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Mid level

Key Responsibilities

•Provide day-to-day functional support for Dynamics 365 CRM applications and related Power Platform components.
•Analyse client issues and requests, translating them into configuration changes, automation opportunities, or development requirements.
•Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders, and customer journeys.
•Prepare and maintain functional design documentation, technical notes, test scripts, release notes, and support runbooks.
•Manage and prioritise support tickets and testing activities to ensure timely resolution aligned to SLA commitments.

Travel: Low travel

Key Requirements

•Experience supporting Dynamics 365 CRM/Customer Engagement live environments.
•Strong understanding of CRM processes across sales, customer service, field service, and marketing/customer engagement.
•Hands-on experience configuring Dataverse tables/columns and related forms, views, dashboards, business rules, business process flows, and security roles.
•Ability to develop and maintain low-to-medium complexity customisations using JavaScript/TypeScript, Power Automate, plugins, custom workflow activities, or custom APIs.
•Experience with C#/.NET, Dataverse Web API, REST/OData services, and integrations with third-party systems.

Experience:Managed servicesCustomer supportCRMDynamics 365

Skills:Customer engagementCommunicationDocumentationAnalysisCan-do mindset

Certifications:PL-200PL-400MB-210MB-230MB-240MB-910

Eligibility

Nationality:Australian National

Company Brief

Avanade

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2000

Glassdoor: 3.9

Website LinkedIn