Technical Assistance Associate I

Interactive Brokers Group
Vancouver
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Troubleshooting","Adaptability"]

Provide technical and functional support to clients for Interactive Brokers’ trading platforms, troubleshooting desktop (Windows/macOS/Linux), mobile (Android/iOS), and web-based offerings. Work with phone, chat, and ticketing systems to recognize, investigate, and escalate platform bugs and wide-scale technical issues. Collaborate with internal teams to ensure prompt resolution while delivering strong written and verbal communication.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Technical Assistance Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide technical and functional support to clients for Interactive Brokers’ trading platforms, troubleshooting desktop (Windows/macOS/Linux), mobile (Android/iOS), and web-based offerings. Work with phone, chat, and ticketing systems to recognize, investigate, and escalate platform bugs and wide-scale technical issues. Collaborate with internal teams to ensure prompt resolution while delivering strong written and verbal communication.
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide client support via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms.
  • •Troubleshoot desktop applications across Windows, macOS, and Linux.
  • •Support and troubleshoot mobile applications on Android and iOS.
  • •Investigate and escalate client-reported bugs and wide-scale technical issues.

Pay and Benefits

Perks:Health InsuranceDentalDisability InsuranceLife InsuranceRsp MatchEquity

Key Requirements

  • •Bachelor’s degree, preferably in a technical field.
  • •1+ years in a client-facing support role.
  • •1+ years supporting Windows and Mac (software and connectivity support).
  • •Experience with support ticketing systems and troubleshooting technical/software issues.
  • •Excellent English & Mandarin communication; adaptable to a changing technical environment.
Experience:1+ yearsFinancial servicesTradingBrokerage
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingTroubleshootingAdaptability
Languages:EnglishMandarin
Tech Stack:WindowsMacOSLinuxAndroidIOSWeb-based offeringsSupport ticketing systems

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn