Spa Coordination & Operations Werkstudent:in (w/m/d)

Kempinski
Munich
Workplace: OnsiteContractFunction: Executive & General ManagementSkills: ["Friendly and professional approach","Communication (written and spoken)","Resilience","Organization","Discretion"]

Coordinate day-to-day spa guest interactions by welcoming visitors, advising on treatments and products, and arranging appointments by phone and email. Support spa operations through billing of spa services and products, handling inquiries and correspondence, and assisting with guest data and reporting. Help maintain guest satisfaction, spa quality standards, cleanliness, and an organized pool area while serving drinks and small bites.

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Kempinski
Kempinski
3 days ago

Spa Coordination & Operations Werkstudent:in (w/m/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate day-to-day spa guest interactions by welcoming visitors, advising on treatments and products, and arranging appointments by phone and email. Support spa operations through billing of spa services and products, handling inquiries and correspondence, and assisting with guest data and reporting. Help maintain guest satisfaction, spa quality standards, cleanliness, and an organized pool area while serving drinks and small bites.
Location: Munich
Workplace: Onsite
Employment Type: Contract
Job Function: Executive & General Management
Seniority: Intern level

Key Responsibilities

  • •Welcome guests and provide individual consultation on spa treatments and products.
  • •Arrange and coordinate spa appointments by phone and email.
  • •Handle billing for spa services/products and conduct cash register close-outs.
  • •Actively advise guests on wellness offerings to ensure a great stay.
  • •Support operational tasks such as processing emails/calls, maintaining customer master data, ensuring spa quality and cleanliness, and serving drinks and small bites.

Pay and Benefits

Perks:Meal AllowanceTravel Allowance

Key Requirements

  • •Valid enrollment at a university/college.
  • •Friendly, professional appearance with strong communication skills (spoken and written).
  • •Reliability, resilience, and strong organizational skills.
  • •Interest in the wellness/spa area.
  • •Good German and English skills; experience with reservation systems is preferred.
Experience:HospitalityWellnessSpa
Skills:Friendly and professional approachCommunication (written and spoken)ResilienceOrganizationDiscretion
Languages:GermanEnglish
Tech Stack:Reservation systems

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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