Customer Support Specialist

Wise
Hyderabad
Workplace: OnsiteFull timeINR 670,000 - 780,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Ownership","Adaptability"]

Provide end-to-end customer support as the first point of contact, resolving complex issues with empathy and sound judgment across phone, chat, and email. Meet KPI targets for resolution rate, quality, and handling time while using advanced product and process knowledge for assigned queues. Maintain accurate case records, follow data privacy and security procedures, and actively contribute to knowledge sharing and continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
4 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide end-to-end customer support as the first point of contact, resolving complex issues with empathy and sound judgment across phone, chat, and email. Meet KPI targets for resolution rate, quality, and handling time while using advanced product and process knowledge for assigned queues. Maintain accurate case records, follow data privacy and security procedures, and actively contribute to knowledge sharing and continuous improvement.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide high-quality customer support via phone, chat, and email, driving end-to-end case resolution.
  • •Resolve customer contacts and queries with sound judgment and empathy, escalating minimally.
  • •Meet performance targets across KPIs including resolution rate, quality, and handling time.
  • •Demonstrate advanced product and process knowledge for the assigned region or queue.
  • •Maintain accurate records using standardized case-handling processes and follow security/data privacy procedures.

Pay and Benefits

Salary: INR 670,000 - 780,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •At least 1 year of customer support experience in a contact centre, with a desire to grow in Customer Support.
  • •Experience supporting customers across multiple channels (phone, chat, email).
  • •Proven track record of meeting quality standards in a contact centre role.
  • •Fluent and proficient in English (other languages are a plus).
  • •Strong communication skills and empathy, with the ability to manage difficult customer conversations.
Skills:CommunicationEmpathyProblem-solvingOwnershipAdaptability
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor