Dow

23 hours ago

Customer Service Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the interface between customers and internal value-chain partners, delivering exceptional service and driving profitability. Execute order entry and manage complex order fulfillment, maintain product and service knowledge, and strengthen customer relationships to understand needs and gather market intelligence. Coordinate assigned customer accounts, proactively resolve issues, maintain service levels, and align customer requirements with Dow capabilities while supporting commercial strategies across multiple businesses.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Execute order entry and manage order fulfillment for priority, complex customer accounts.
•Maintain thorough knowledge of products, applications, and service offerings for the businesses you support.
•Develop strong customer relationships to understand needs and gather market intelligence.
•Coordinate activities across assigned customer accounts, proactively address issues, and implement solutions.
•Differentiate customer requirements from Dow capabilities and select best/cost-effective solutions while supporting commercial strategies.

Pay and Benefits

Perks:Health InsuranceLife Insurance401kPaid LeaveParental Leave

Key Requirements

•Master’s or bachelor’s degree in a discipline demonstrating logical thinking and computational skills (Supply Chain Management, Business).
•2+ years of experience in similar customer service/order fulfillment roles.
•Fluency in English (written and spoken).
•Proficiency in MS Office applications (Excel, Outlook, PowerPoint).
•Strong analytical and communication skills, including the ability to work under pressure and solve problems.

Experience:2+ years

Education:Bachelor's in Supply Chain Management, Business

Skills:Strong analytical skillsStrong communication skillsInterpersonal skillsCollaborationIndependent decision-making

Languages:English

Tech Stack:MS OfficeExcelOutlookPowerPointSAPCRM

Company Brief

Dow

Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.

Industry: Materials Science

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Midland, United States

Founded: 1897

Website LinkedIn

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Dow