NTT

2 weeks ago

Desktop Support - Onsite Guadalajara

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support healthcare customers in a 24/7x365 service desk call center, handling inbound calls and resolving incidents involving clinical applications and device/workflow issues. You’ll document, close, or escalate tickets, drive incident resolution, and complete account-specific training during day shift hours regardless of assigned shift. The role requires shift flexibility (nights/weekends/holidays), onsite work in Guadalajara, and basic hardware setup readiness.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Handle inbound service desk calls for healthcare customers in a 24/7x365 call center environment.
•Assist with clinical application incidents and technical issues, including workflow issues, devices, application errors, user access, and functionality.
•Document ticket information and close or escalate incidents and related issues in a timely manner.
•Drive resolution of incidents on a 24/7 desk.
•Read text on computer screens for the duration of the shift and support equipment setup as needed.

Travel: Low travel

Key Requirements

•Minimum of 2 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience.
•Minimum of 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Must work on site in the Guadalajara office.
•Ability to be shift flexible, including nights, weekends, and/or holidays.

Experience:2+ years

Education:High School

Skills:Effective communicationInterpersonal skillsStrong listeningFast-paced work optimizationService philosophy

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor AuthenticationCell phone

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT