National Account Manager

Edenred
Milan, Rome
Workplace: HybridFull timeEUR 34,000+ annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer orientation","Consultative approach","Commercial mindset","Negotiation","Communication"]

Own and grow a portfolio of B2B national accounts, building long-term relationships with key stakeholders and decision makers. Serve as the primary point of contact for assigned customers, translating needs into Edenred Mobility solutions while driving retention, upselling, and cross-selling. Define commercial development plans, manage contract renewals and negotiations, monitor KPIs and forecast through CRM (Salesforce), and collaborate with Customer Excellence and Marketing teams to deliver an excellent customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Edenred
Edenred
2 months ago

National Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 28 days agoStatus: Live

Job Summary

Own and grow a portfolio of B2B national accounts, building long-term relationships with key stakeholders and decision makers. Serve as the primary point of contact for assigned customers, translating needs into Edenred Mobility solutions while driving retention, upselling, and cross-selling. Define commercial development plans, manage contract renewals and negotiations, monitor KPIs and forecast through CRM (Salesforce), and collaborate with Customer Excellence and Marketing teams to deliver an excellent customer experience.
Location: Milan, Rome
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and develop a portfolio of B2B clients across different market segments.
  • •Build trusted relationships with key stakeholders and decision makers to ensure high satisfaction and retention.
  • •Identify upselling and cross-selling opportunities and promote adoption of new Edenred Mobility solutions.
  • •Analyze customer needs and propose high value-added solutions with a consultative approach.
  • •Monitor KPIs (usage, retention, growth), manage contract renewal/negotiations, and keep CRM updated with pipeline, opportunities, and forecast.

Pay and Benefits

Salary: EUR 34,000 annually
Perks:Remote WorkMeal AllowanceHealth Insurance

Key Requirements

  • •2-3 years of experience in B2B Account Management roles.
  • •Proven commercial drive with experience achieving upselling, cross-selling, and revenue growth goals.
  • •Strong negotiation, communication, and customer relationship management skills.
  • •Results-oriented mindset with a focus on customer satisfaction.
  • •Familiarity with CRM tools (Salesforce is a plus) and good knowledge of Microsoft Office.
Experience:2-3 years
Skills:Customer orientationConsultative approachCommercial mindsetNegotiationCommunication
Tech Stack:SalesforceCRMMicrosoft Office

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn