Head Waiter (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: certificationSkills: ["Resilience","Leadership","Quality","Agility","Guest Relations"]

Oversee front-of-house operations to deliver a smooth, guest-first dining experience. Supervise and delegate to waitstaff, ensure service standards, and coordinate seating, reservations, and work schedules. Handle guest inquiries and complaints professionally, train new staff on service procedures and menu knowledge, and collaborate with kitchen and bar teams for accurate and timely delivery. Manage cash handling, upselling, and admin tasks like reports, seating charts, and reservations.

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Power International Holding
Power International Holding
1 day ago

Head Waiter (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Oversee front-of-house operations to deliver a smooth, guest-first dining experience. Supervise and delegate to waitstaff, ensure service standards, and coordinate seating, reservations, and work schedules. Handle guest inquiries and complaints professionally, train new staff on service procedures and menu knowledge, and collaborate with kitchen and bar teams for accurate and timely delivery. Manage cash handling, upselling, and admin tasks like reports, seating charts, and reservations.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance by assigning duties and upholding service standards.
  • •Provide exceptional customer service by greeting guests, managing seating arrangements, and handling inquiries or concerns.
  • •Train new staff on service procedures, menu knowledge, and customer interaction.
  • •Create and manage waitstaff schedules to ensure coverage during peak hours and events.
  • •Coordinate with kitchen and bar teams for accurate, timely food and drink delivery; address guest complaints and resolve issues tactfully.

Key Requirements

  • •5+ years working experience and 3 years relevant experience.
  • •2 years GCC experience is a plus.
  • •Diploma in Hotel and Restaurant Management or a related Food & Beverage course.
  • •Thorough knowledge of the restaurant menu, including ingredients and special dietary considerations.
  • •Excellent communication and interpersonal skills for guest relations and issue resolution.
Experience:5+ yearsGCC
Education:Certification / Diploma in Hotel and Restaurant Management / Food and Beverage related course
Skills:ResilienceLeadershipQualityAgilityGuest Relations

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website