NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional IT Service Desk support for end-users across IT devices, applications, and processes. Log, update, and promptly escalate support issues, and support end-user IT onboarding. Partner with internal IT teams on system testing, integration, and maintenance, while helping identify and implement process and technology improvements. Work in a 24/7 rotational shift environment with on-site attendance in Noida.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify, suggest, evaluate, and implement process and technology improvements; learn and grow in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Strong customer service skills with the ability to work with various stakeholders.
•Strong troubleshooting skills for bug-finding, issue resolution, and independent work within a diverse global team.
•IT hardware/software troubleshooting knowledge including Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to support 24/7 rotational shifts with week offs and work from office mandatory.

Skills:Customer serviceTeamworkTroubleshootingIndependent workCommunication

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT