Key Account Manager (m/w/d) Pure Online

Philips
Hamburg
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Negotiation","Customer orientation","Communication","Analytical mindset","Cross-functional collaboration","Proactivity"]

Own end-to-end management of assigned e-commerce customers and grow them sustainably through agreed business and channel strategies. Build and execute digital account plans, including short- and long-term customer plans, promotions, and retail media activation roadmaps. Manage e-commerce fundamentals (content and R&R), drive sell-in/sell-out and margin goals, and track KPIs vs targets using market data and retail media/e-commerce performance metrics. Collaborate cross-functionally with Marketing, Shopper Activation, Retail Media, and Supply Chain.

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Philips
Philips
1 week ago

Key Account Manager (m/w/d) Pure Online

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own end-to-end management of assigned e-commerce customers and grow them sustainably through agreed business and channel strategies. Build and execute digital account plans, including short- and long-term customer plans, promotions, and retail media activation roadmaps. Manage e-commerce fundamentals (content and R&R), drive sell-in/sell-out and margin goals, and track KPIs vs targets using market data and retail media/e-commerce performance metrics. Collaborate cross-functionally with Marketing, Shopper Activation, Retail Media, and Supply Chain.
Location: Hamburg
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide end-to-end support for assigned e-commerce customers and develop them sustainably within the agreed business and channel strategy.
  • •Develop and implement a digital account plan for selected trading partners, including short- and long-term plans under operational responsibility.
  • •Build and manage e-commerce fundamentals (e.g., content and R&R management) and align promotion/investment plans with stakeholders.
  • •Drive achievement of revenue and company goals (sell-in, sell-out, margin) and create annual target agreements with customers.
  • •Analyze customer assortment and market/sortiment trends (e.g., Nielsen, GfK) and manage KPIs vs targets such as sell-out, CSL, R&R, in-shop share, stock, traffic, and conversion.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Completed degree (Master/Bachelor) in BWL, Marketing, Digital Business or a comparable field.
  • •At least 2–4 years of professional experience in Key Account Management, ideally in e-commerce or digital sales.
  • •Experience with Retail Media and e-commerce KPIs.
  • •Strong analytical mindset with data-driven decision-making and confident handling of data and tools.
  • •High negotiation skills, personal ownership, and customer orientation, with strong communication in cross-functional setups.
Experience:2-4 yearsE-commerceDigital salesRetail MediaData-driven
Education:Bachelor's in BWL, Marketing, Digital Business
Skills:NegotiationCustomer orientationCommunicationAnalytical mindsetCross-functional collaborationProactivity
Languages:English

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn