Customer Service Representative

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Detail-oriented","Communication","Critical thinking","Teamwork"]

Serve as the primary point of contact for walk-in, phone, and will-call customers at the Horizon sales center. Greet customers, understand their needs, recommend products and upsell complementary options, prepare sales orders, and support merchandise loading. Make follow-up calls, resolve complaints, and maintain an organized, well-stocked sales area while assisting with receiving, shipping, and warehouse duties as needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pool Corporation
Pool Corporation
5 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Serve as the primary point of contact for walk-in, phone, and will-call customers at the Horizon sales center. Greet customers, understand their needs, recommend products and upsell complementary options, prepare sales orders, and support merchandise loading. Make follow-up calls, resolve complaints, and maintain an organized, well-stocked sales area while assisting with receiving, shipping, and warehouse duties as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Eagerly greet walk-in and phone customers and listen to understand their needs and challenges.
  • •Recommend product solutions and upsell options to help customers improve their bottom line.
  • •Prepare sales orders and assist customers in selecting and loading merchandise.
  • •Make follow-up calls to introduce opportunities and solicit additional business.
  • •Resolve customer complaints professionally and assist with sales-center maintenance and receiving/shipping/warehouse duties.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kEquityEmployee AssistanceLearning Budget

Key Requirements

  • •Strong customer-service attitude.
  • •Self-motivated, detail-oriented, and able to thrive in a fast-paced environment serving business owners with urgent needs.
  • •Communicates clearly (spoken and written), asks questions appropriately, and thinks critically to identify solutions.
  • •Comfortable with computer and record-keeping skills and the ability to learn evolving systems, programs, and handheld technology.
  • •Ability to frequently lift and move items up to 20 pounds and occasionally up to 75 pounds; possess or obtain forklift certification; must be 18+.
Experience:LandscapeIrrigation
Education:High School
Skills:Customer serviceDetail-orientedCommunicationCritical thinkingTeamwork
Certifications:Forklift certification
Languages:EnglishSpanish

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn