Dell

3 weeks ago

Technical Support Engineer (PowerScale)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deliver advanced L1 support for Dell PowerScale (Isilon) storage systems, resolving complex hardware, software, networking, and performance issues for enterprise customers. Investigate logs, telemetry, and system data to identify root causes and provide timely resolutions. Serve as a primary technical point of contact, support NAS protocols and PowerScale features, and collaborate with engineering teams on critical issues and continuous improvement in an always-on 24/7 environment.

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L1 technical support and troubleshoot hardware, software, networking, and performance issues across PowerScale (Isilon) environments.
•Analyze logs, telemetry, and system data to identify root causes and deliver timely resolutions.
•Act as a primary technical contact for customers, ensuring clear communication and high customer satisfaction.
•Support NAS protocols (NFS, SMB/CIFS, FTP/HTTP) and PowerScale features such as SyncIQ, SnapshotIQ, SmartPools, SmartQuotas, and SmartConnect.
•Collaborate with engineering and cross-functional teams to resolve critical issues, contribute to root cause analysis, and support continuous improvement.

Key Requirements

•2-3 years of experience in technical support or storage engineering with hands-on exposure to NAS/storage systems.
•Understanding of networking concepts (TCP/IP, DNS, VLANs) and storage technologies (NAS, RAID, distributed file systems).
•Experience supporting NAS protocols (NFS, SMB/CIFS) and authentication systems (Active Directory, LDAP, Kerberos).
•Strong problem-solving and communication skills with the ability to handle customers in a 24/7 support environment.
•German language skills are desirable.

Skills:CommunicationProblem-solvingCustomer-handling

Languages:German

Tech Stack:PowerScaleIsilonNASRAIDDistributed file systemsTCP/IPDNSVLANsNFSSMB/CIFSFTP/HTTPActive DirectoryLDAPKerberosSyncIQSnapshotIQSmartPoolsSmartQuotasSmartConnectLog analysis

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

3 weeks ago

Technical Support Engineer (PowerScale)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cork, Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L1 technical support and troubleshoot hardware, software, networking, and performance issues across PowerScale (Isilon) environments.
•Analyze logs, telemetry, and system data to identify root causes and deliver timely resolutions.
•Act as a primary technical contact for customers, ensuring clear communication and high customer satisfaction.
•Support NAS protocols (NFS, SMB/CIFS, FTP/HTTP) and PowerScale features such as SyncIQ, SnapshotIQ, SmartPools, SmartQuotas, and SmartConnect.
•Collaborate with engineering and cross-functional teams to resolve critical issues, contribute to root cause analysis, and support continuous improvement.

Key Requirements

•2-3 years of experience in technical support or storage engineering with hands-on exposure to NAS/storage systems.
•Understanding of networking concepts (TCP/IP, DNS, VLANs) and storage technologies (NAS, RAID, distributed file systems).
•Experience supporting NAS protocols (NFS, SMB/CIFS) and authentication systems (Active Directory, LDAP, Kerberos).
•Strong problem-solving and communication skills with the ability to handle customers in a 24/7 support environment.
•German language skills are desirable.

Skills:CommunicationProblem-solvingCustomer-handling

Languages:German

Tech Stack:PowerScaleIsilonNASRAIDDistributed file systemsTCP/IPDNSVLANsNFSSMB/CIFSFTP/HTTPActive DirectoryLDAPKerberosSyncIQSnapshotIQSmartPoolsSmartQuotasSmartConnectLog analysis

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor