Assistant Reservations Manager

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Coaching","Training","Guest communication","Data accuracy","Reporting"]

Lead day-to-day reservations operations, coordinating workflows, shift handovers, and agent schedules while coaching teams on booking procedures, guest communication, and upselling. Serve as the liaison for escalated and complex reservations, including VIP and group rooming. Partner with the Director of Revenue Management to execute daily yield and pricing decisions across PMS/CRS/OTAs, monitor inventory and rate parity, and ensure accurate reporting.

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Kempinski
Kempinski
5 hours ago

Assistant Reservations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day reservations operations, coordinating workflows, shift handovers, and agent schedules while coaching teams on booking procedures, guest communication, and upselling. Serve as the liaison for escalated and complex reservations, including VIP and group rooming. Partner with the Director of Revenue Management to execute daily yield and pricing decisions across PMS/CRS/OTAs, monitor inventory and rate parity, and ensure accurate reporting.
Location: Doha
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run daily reservations operations, including workflows, shift handovers, and agent schedules.
  • •Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and upselling.
  • •Handle escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
  • •Execute daily rate changes and yield strategies with the Director of Revenue Management, including stay controls and inventory monitoring.
  • •Ensure system and channel connectivity across PMS, Channel Manager, CRS, and third-party channels; maintain rate parity and compile daily reporting for revenue leadership.

Key Requirements

  • •3+ years in hotel reservations or front desk, including 1–2 years in a supervisory or senior capacity.
  • •Diploma or Bachelor’s degree in Hospitality Management, Business, or a related field.
  • •Intermediate-to-advanced Microsoft Excel or Google Sheets for reservation reporting.
  • •Experience implementing reservation and distribution processes across PMS/CRS/channel managers/OTAs and understanding travel agency commission structures.
  • •Tech proficiency with hotel systems including Opera PMS (or similar) and reservation/channel platforms.
Experience:3+ yearsHospitalityHotels
Education:Bachelor's in Hospitality Management, Business, or related field
Skills:CoachingTrainingGuest communicationData accuracyReporting
Tech Stack:Opera PMSCloudbedsMewsProperty Management SystemsCentral Reservation SystemsCRSChannel ManagersSiteMinderRateGainExpedia Partner CentralBooking.com Partner HubGDSMicrosoft ExcelGoogle SheetsPMSOTAsMetasearch

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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