Zendesk

1 month ago

Vice President, Total Rewards

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Strategic, global leader overseeing total rewards, compensation, equity and benefits across Zendesk. Partners with executives to design pay strategies, administer executive compensation, and scale rewards programs using AI and analytics. Drives governance, compliance, and automation to attract and retain talent, while presenting board materials and mentoring a high-performing Total Rewards team.

Location: Austin, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Design and govern competitive compensation, equity and benefits programs (base, variable, sales comp) informed by benchmarking, pay-equity analysis and cost modeling.
•Partner with Executive Leadership to design and administer executive compensation programs including base pay, short- and long-term incentives, bonuses, and commissions that drive company performance
•Drive the adoption of AI and analytics tools to automate compensation analysis, surface pay equity insights, model scenario impacts, and reduce manual, error-prone processes.
•Simplify and reduce complexity in total rewards operations — rationalizing policies, eliminating redundant processes, establishing clear governance and scaling support into our Employee Services team.
•Own executive presentations and board materials on total rewards strategy, benchmarking results, and gap remediation progress.

Pay and Benefits

Salary: USD 283,000 - 425,000 annually

Equity and Bonus:Equity

Key Requirements

•12+ years of progressive HR experience with deep Total Rewards and Executive compensation expertise; at least 7 years in senior/global leadership or equivalent scope.
•Proven experience designing and operating enterprise compensation, equity and benefits programs at global and complex SaaS/technology or comparable companies.
•Experience implementing or leading selection/governance of HR automation and AI-enabled solutions.
•Data-driven operator comfortable with people analytics, HRIS and compensation/benefits platforms to measure and iterate program impact.
•Collaborative executive with demonstrated ability to influence and partner with cross-functional partners (Legal, Finance, TA, Technology) and communicate with senior leadership.

Experience:12+ yearsSaaSTechnologyAI

Skills:LeadershipStrategic thinkingInfluenceCommunicationsProblem-solving

Languages:English

Tech Stack:WorkdayHRISAnalyticsAI

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 month ago

Vice President, Total Rewards

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Austin, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Design and govern competitive compensation, equity and benefits programs (base, variable, sales comp) informed by benchmarking, pay-equity analysis and cost modeling.
•Partner with Executive Leadership to design and administer executive compensation programs including base pay, short- and long-term incentives, bonuses, and commissions that drive company performance
•Drive the adoption of AI and analytics tools to automate compensation analysis, surface pay equity insights, model scenario impacts, and reduce manual, error-prone processes.
•Simplify and reduce complexity in total rewards operations — rationalizing policies, eliminating redundant processes, establishing clear governance and scaling support into our Employee Services team.
•Own executive presentations and board materials on total rewards strategy, benchmarking results, and gap remediation progress.

Pay and Benefits

Salary: USD 283,000 - 425,000 annually

Equity and Bonus:Equity

Key Requirements

•12+ years of progressive HR experience with deep Total Rewards and Executive compensation expertise; at least 7 years in senior/global leadership or equivalent scope.
•Proven experience designing and operating enterprise compensation, equity and benefits programs at global and complex SaaS/technology or comparable companies.
•Experience implementing or leading selection/governance of HR automation and AI-enabled solutions.
•Data-driven operator comfortable with people analytics, HRIS and compensation/benefits platforms to measure and iterate program impact.
•Collaborative executive with demonstrated ability to influence and partner with cross-functional partners (Legal, Finance, TA, Technology) and communicate with senior leadership.

Experience:12+ yearsSaaSTechnologyAI

Skills:LeadershipStrategic thinkingInfluenceCommunicationsProblem-solving

Languages:English

Tech Stack:WorkdayHRISAnalyticsAI

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor