Vice President, Total Rewards

Zendesk
Austin, San Francisco
Workplace: RemoteFull timeUSD 283,000 - 425,000 annuallyFunction: Executive & General ManagementExperience: 12+ yearsSkills: ["Leadership","Strategic thinking","Influence","Communications","Problem-solving"]

Strategic, global leader overseeing total rewards, compensation, equity and benefits across Zendesk. Partners with executives to design pay strategies, administer executive compensation, and scale rewards programs using AI and analytics. Drives governance, compliance, and automation to attract and retain talent, while presenting board materials and mentoring a high-performing Total Rewards team.

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FursaFursa
Zendesk
Zendesk
3 months ago

Vice President, Total Rewards

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Last checked: 25 days agoStatus: Live

Job Summary

Strategic, global leader overseeing total rewards, compensation, equity and benefits across Zendesk. Partners with executives to design pay strategies, administer executive compensation, and scale rewards programs using AI and analytics. Drives governance, compliance, and automation to attract and retain talent, while presenting board materials and mentoring a high-performing Total Rewards team.
Location: Austin, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Design and govern competitive compensation, equity and benefits programs (base, variable, sales comp) informed by benchmarking, pay-equity analysis and cost modeling.
  • •Partner with Executive Leadership to design and administer executive compensation programs including base pay, short- and long-term incentives, bonuses, and commissions that drive company performance
  • •Drive the adoption of AI and analytics tools to automate compensation analysis, surface pay equity insights, model scenario impacts, and reduce manual, error-prone processes.
  • •Simplify and reduce complexity in total rewards operations — rationalizing policies, eliminating redundant processes, establishing clear governance and scaling support into our Employee Services team.
  • •Own executive presentations and board materials on total rewards strategy, benchmarking results, and gap remediation progress.

Pay and Benefits

Salary: USD 283,000 - 425,000 annually
Equity and Bonus:Equity

Key Requirements

  • •12+ years of progressive HR experience with deep Total Rewards and Executive compensation expertise; at least 7 years in senior/global leadership or equivalent scope.
  • •Proven experience designing and operating enterprise compensation, equity and benefits programs at global and complex SaaS/technology or comparable companies.
  • •Experience implementing or leading selection/governance of HR automation and AI-enabled solutions.
  • •Data-driven operator comfortable with people analytics, HRIS and compensation/benefits platforms to measure and iterate program impact.
  • •Collaborative executive with demonstrated ability to influence and partner with cross-functional partners (Legal, Finance, TA, Technology) and communicate with senior leadership.
Experience:12+ yearsSaaSTechnologyAI
Skills:LeadershipStrategic thinkingInfluenceCommunicationsProblem-solving
Languages:English
Tech Stack:WorkdayHRISAnalyticsAI

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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