Ingénieur Support produits Hardware (F/H)

Thales
France
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: mastersSkills: ["Technical curiosity","Multi-tasking","Stakeholder management","Relationship building","Rigor","Organization","Synthesis"]

Provide technical support for an installed portfolio of avionics hardware calculators for global aviation customers. Work in the Technical Support & Reliability team to answer customer questions, pilot technical expertise, and produce expertise reports. Partner with repair stations to monitor operational behavior, detect potential issues, and deliver reliability analyses. Support maintenance continuity and collaborate with development and production teams on equipment evolution documents.

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FursaFursa
Thales
Thales
4 days ago

Ingénieur Support produits Hardware (F/H)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide technical support for an installed portfolio of avionics hardware calculators for global aviation customers. Work in the Technical Support & Reliability team to answer customer questions, pilot technical expertise, and produce expertise reports. Partner with repair stations to monitor operational behavior, detect potential issues, and deliver reliability analyses. Support maintenance continuity and collaborate with development and production teams on equipment evolution documents.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Answer technical questions from external customers and the internal network.
  • •Lead technical expertise requests and write expertise report summaries.
  • •With repair stations, monitor products’ operational behavior, detect potential issues, and provide regular action-plan updates.
  • •Provide regular and on-demand reliability analyses (fault distribution and repeat detection).
  • •Ensure maintenance continuity by analyzing proposed technical evolution and support development/production on equipment evolution sheets.

Key Requirements

  • •Hold an engineering degree or equivalent in electronics or aeronautics.
  • •Demonstrate technical curiosity and the ability to manage multiple cases simultaneously with responsiveness.
  • •Be able to engage internal stakeholders on priority topics.
  • •Have strong English skills for emails, written reports, phone calls, and presentations.
  • •Have good relationship skills and demonstrate rigor, organization, and a concise synthesis mindset.
Experience:AeronauticsAviationHardwareTechnical supportReliability
Education:Master's in electronics or aeronautics
Skills:Technical curiosityMulti-taskingStakeholder managementRelationship buildingRigorOrganizationSynthesis
Languages:EnglishFrench

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn