Canals

3 months ago

Technical Support Agent - Brazil, 12-9pm BRT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Join Canals as a Technical Support Agent delivering fast, clear technical assistance for a SaaS platform used by distributors. You’ll troubleshoot issues with Zendesk, Postman, FullStory, and SQL, maintain a 1-minute first response time, collaborate with Product, Engineering, and Customer Success, and help scale onboarding and post-launch support in a fully remote, North/South America team.

Location: Porto Alegre

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.
•Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
•Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
•Investigate customer behavior and issues using FullStory session data.
•Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.

Key Requirements

•Typically, 1–3 years of experience in technical support for a SaaS product.
•Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
•Ability to translate complex topics for non-technical users.
•Highly organized, proactive, and comfortable in a fast-moving startup environment.
•A genuine sense of urgency — you take pride in speed and quality.

Experience:SaaSStartupRemote workIndustrial/logistics context

Skills:CommunicationProblem-solvingOrganizationAttention to detail

Tech Stack:ZendeskPostmanFullStorySQL

Company Brief

Canals

Canals provides AI-powered automation for distributors to convert unstructured customer requests (emails, PDFs, spreadsheets) into ERP-ready quotes, orders, and accounts payable workflows, reducing manual entry and speeding quoting and payment processes.

Industry: Supply Chain Technology

Company Size: Small (11 to 50 employees)

Headquarters: Coral Gables, United States

Founded: 2021

Website LinkedIn

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Canals

3 months ago

Technical Support Agent - Brazil, 12-9pm BRT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Porto Alegre

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via live chat and email, maintaining our 1-minute average first response time.
•Troubleshoot product and integration issues, escalating when needed to Support Engineers or Product.
•Use Postman to test API endpoints and SQL to run basic queries for debugging or validation.
•Investigate customer behavior and issues using FullStory session data.
•Collaborate closely with CSMs and the Solutions team to ensure smooth onboarding and post-launch support.

Key Requirements

•Typically, 1–3 years of experience in technical support for a SaaS product.
•Excellent written and verbal communication skills — you explain technical issues clearly and concisely.
•Ability to translate complex topics for non-technical users.
•Highly organized, proactive, and comfortable in a fast-moving startup environment.
•A genuine sense of urgency — you take pride in speed and quality.

Experience:SaaSStartupRemote workIndustrial/logistics context

Skills:CommunicationProblem-solvingOrganizationAttention to detail

Tech Stack:ZendeskPostmanFullStorySQL

Company Brief

Canals

Industry: Supply Chain Technology

Company Size: Small (11 to 50 employees)

Headquarters: Coral Gables, United States

Founded: 2021

Website LinkedIn