AI Measurement and Analytics Specialist

Teletech
Philippines
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 4+ yearsEducation: bachelorsSkills: ["Attention to detail","Data governance discipline","Cross-functional partnership"]

Own and validate the data that underpins AI adoption and value decisions, from baseline capture through dashboards used for GO / ITERATE / STOP calls. Maintain dashboards and scorecards, track agentic AI performance and readiness metrics, and ensure measurement reflects the true agent and customer experience rather than system telemetry. Partner cross-functionally to flag data quality or instrumentation gaps and keep reporting integrity intact.

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FursaFursa
Teletech
Teletech
5 days ago

AI Measurement and Analytics Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and validate the data that underpins AI adoption and value decisions, from baseline capture through dashboards used for GO / ITERATE / STOP calls. Maintain dashboards and scorecards, track agentic AI performance and readiness metrics, and ensure measurement reflects the true agent and customer experience rather than system telemetry. Partner cross-functionally to flag data quality or instrumentation gaps and keep reporting integrity intact.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own baseline and post-deployment telemetry capture, coordinating with IT and the Power BI reporting team.
  • •Support baseline data collection and maintain historical baseline/performance archives for quarterly portfolio reviews.
  • •Compile scorecard data and maintain dashboard specifications used for GO / ITERATE / STOP decisions.
  • •Track agentic AI performance and training completion/readiness data feeding the enablement dashboard.
  • •Flag data quality and instrumentation gaps, and partner with Operations and AI Enablement leadership to ensure measurement reflects true agent/customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid HolidaysEmployee RewardsTraining Programs

Key Requirements

  • •Bachelor’s Degree in a related field.
  • •4+ years in advanced data analytics, reporting, or business intelligence, ideally in a contact center or customer experience environment.
  • •Experience with baseline and KPI measurement methodologies (pre/post comparison, proxy metrics).
  • •Experience supporting offshore/onshore hybrid reporting cadences (preferred).
  • •Proficiency building and maintaining dashboards using AI analytics/reporting tools; strong attention to detail and data governance discipline.
Experience:4+ yearsContact centerCustomer experienceAI/automation
Education:Bachelor's
Skills:Attention to detailData governance disciplineCross-functional partnership
Tech Stack:Power BI

Company Brief

Teletech
Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
Founded: 1982
WebsiteLinkedIn